Support » Plugin: User Activity Tracking and Log » does not tracking to access’s records

  • Resolved purityboy83

    (@purityboy83)


    Hi

    I use to User Activity Tracking and Log v3.0.6

    The access history of the recently created post is tracked
    But old post does not tracking to access’s records

    As shown in the link image below, I also checked “Create activity tracking….” separately.

    https://t1.daumcdn.net/cfile/tistory/9976A5445FC62D5904

    However As shown in the link image below, check again after saving (update), the check box remains unchecked.

    https://t1.daumcdn.net/cfile/tistory/997733445FC62D5A04

    In my prediction, posts posted before the installation of “User Activity Tracking and Log” do not seem to be tracked.

    I need your help, how can I fix this?

    Best Regards,
    Hyunho

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @purityboy83,

    Thanks for using our plugins.

    If you’re using Guttenberg editor, once you update the post, the settings will be saved, but sometimes the checkbox remains unticked. Please refresh the edit post page and check again. In our test environment, the checkbox is working fine with Guttenberg editor as well.
    You can also check if there is any console error on your site, if so please try to fix them.

    Hope this helps.

    @mooveagency

    Hi

    I am using classic-editor by installing plugin instead of Guttenberg editor
    Plugin is – https://wordpress.org/plugins/classic-editor/

    As described above
    Recent posts are recorded normally
    However, old posts are not active check box(not record)
    Even if the old post is modified check box in edit mode and saved, it is not reflected.

    create a new post using classic-editor , it will be recorded

    The editor always used the classic editor
    I don’t think it’s because of the editor differences.

    What can I do to solve this problem?
    Can I try debug mode or debug?

    Best Regards,
    Hyunho

    @mooveagency

    Hi

    For more detailed explanation

    1. I have used another cms blog before.

    2. I installed wordpress a while ago

    3. All posts have been migrated to wordpress.

    4. And I wrote a new posts in wordpress.

    5 And a few days later, I installed User Activity Tracking and Log

    6. And the new postings are written have “User Activity Tracking and Log” activated

    Posts that cannot be activated are those prior to the installation of “Track and log user activity” or previous blog posts.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @purityboy83

    If you like, we can have a look at your website to see if there are any issues with our plugin.

    Can you please give us a temporary admin CMS access to plugins@mooveagency.com ?

    Thanks

    Hi @mooveagency

    After duplicate the same blog where the problem was reproduced

    I will send you a mail

    Best Regards,
    Hyunho

    Hi

    @mooveagency

    When i update posts get the following error:

    2020/12/03 22:25:02 [error] 1022#1022: *172 FastCGI sent in stderr: “PHP message: PHP Warning: Illegal string offset ‘campaign_id’
    in /usr/share/nginx/html/hoing-wordpress/wp-content/plugins/user-activity-tracking-and-log/class-moove-activity-content.php on line 83” while reading response header from upstream,
    client: CLIENT_IP, server: myserver.com, request: “POST /wp-json/wp/v2/posts/8838?_locale=user HTTP/1.1”, upstream: “fastcgi://unix:/run/php/php7.4-fpm.sock:”,
    host: “myserver.com”, referrer: “http://MYSERVER.COM/wp-admin/post.php?post=8838&action=edit”

    2020/12/03 22:25:02 [error] 1022#1022: *172 FastCGI sent in stderr: “PHP message: PHP Warning: Illegal string offset ‘campaign_id’
    in /usr/share/nginx/html/hoing-wordpress/wp-content/plugins/user-activity-tracking-and-log/class-moove-activity-content.php on line 83”
    while reading response header from upstream, client: CLIENT_IP, server: myserver.com,
    request: “POST /wp-admin/post.php?post=8838&action=edit&meta-box-loader=1&meta-box-loader-nonce=85f9566b06&_locale=user HTTP/1.1”,
    upstream: “fastcgi://unix:/run/php/php7.4-fpm.sock:”, host: “myserver.com”, referrer: http://MYSERVER.COM/wp-admin/post.php?post=8838&action=edit

    Additional information was sent by e-mail.

    Best Regards,
    Hyunho

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @purityboy83

    We checked your site and we can see that there a lot of plugins installed.

    The issues you are reporting are probably caused by a conflict with one of the other plugins.

    If you try to copy your theme into a staging or local environment, and then you can try to turn-off each plugin one by one to see which one causes conflict with our plugin. Once you find the culprit you need to speak to the other plugin developer or ask your developer to fix these issues for you on your website.

    You can remove our access to your site (or you should update your password).

    Hope this helps.
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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