Does not show To, From, Message, fields on mobile – and so can’t add to cart

  • Resolved Liz_S

    (@liz_s)


    6 years, 3 months ago

    Hi

    The “To”, “From” and “Message” fields are working on desktop but do not show at all on mobile. As a result customers cannot “add to cart” on mobile as they get the pop-up error: “Please select some product options before adding this product to your cart.”

    Please help! We have checked the box “Apply fix for missing fields” and it does not fix it. I set WP_DEBUG to “true” in wp-config and got no errors.

    Running latest update.

    Thanks
    Liz

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pimwick

    (@pimwick)

    6 years, 3 months ago

    Hi Liz,

    I checked the HTML code on your gift card product page and it appears that your theme creates an entirely separate dropdown menu for mobile sites. As a result, the standard WooCommerce hooks are not used and our plugin isn’t compatible with this theme unless they update it to include the correct WooCommerce hooks.

    Let me know if you have any other questions, sorry we couldn’t do more but you will need to contact your Theme author for further assistance.

    Thread Starter Liz_S

    (@liz_s)

    6 years, 2 months ago

    Hi, but I am using the basic Woocommerce Storefront theme. Surely this would be using the standard hooks?

    Plugin Author pimwick

    (@pimwick)

    6 years, 2 months ago

    The Storefront theme by itself doesn’t create a separate dropdown menu for the mobile site so it could be a plugin instead.

    If you have a test site, try disabling plugins one at a time until you find the culprit.

Viewing 3 replies - 1 through 3 (of 3 total)

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