Support » Plugin: Easy Forms for Mailchimp » does not show mailchimp lists

  • Resolved Joao C Carvalho

    (@joao-c-carvalho)


    Ola

    tenho dois sites que uso este plugin para conectar com as listas do Mailchimp, e a 3 dias que os mesmo não estão trabalhando, pois, apesar de conectados com o Mailchimp eles não mostram as litas e dizem que nao tem lista alguma.
    ja troquei de API e mesmo assim continuam dizendo que nao existem listas.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi Joao,

    Sorry for the issue. I think you’r

    The most common reason for this error is that your IP address is being blocked by MailChimp. MailChimp will block you (via a service called Akamai) if your IP address has been responsible for malicious things like spam. This happens the most in shared hosting environments where other websites share an IP address with you. It doesn’t mean that you were responsible for the malicious behavior but rather that someone else was using your current IP address and now it is compromised. To resolve this, get in touch with your server team and ask them to change you to a new IP address.

    One thing you could is to turn on debugging in our plugin, go to the lists page, and then see if anything was logged to the error log. Here are the instructions for turning on debugging: https://yikesplugins.com/support/knowledge-base/debug-settings/.

    Hope that helps.

    All the best,
    Kevin.

    Hello Kevin

    I spoke with support from mailchimp, they also did not know to tell me what is really happening.
    I believe that changing IP will not solve my case for the following reasons:
    1st – I did not find my ip on any blacklist
    2nd – I have 2 different sites with different ips:
    being:
    chipbras.com.br = 107.180.34.198
    chipbras.club = 104.27.172.139

    and in both I have the same problem, that is, apparently it connects with mailchimp but does not show the lists I have.

    could you advise me otherwise?

    Thank you and I await
    João

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi João,

    What is the exact error message that you’re seeing?

    If you’d like to do some advanced troubleshooting, please send us a message at plugins [at] yikesinc [dot] com.

    Thank you,
    Kevin.

Viewing 3 replies - 1 through 3 (of 3 total)
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