Support » Plugin: Advanced Shipment Tracking for WooCommerce » Does not save configuration

  • Resolved djboro88

    (@djboro88)


    Hi,
    I am modifying the design of the sending wodget and pressing the “Save” button does not keep the changes.

    Path:
    wp-admin/admin.php?page=ast_customizer&email_type=completed

    I modify the design (see screenshot). And click on “Saved”:
    https://ibb.co/6nnvp9Y

    When I see the changes again, I notice that nothing has been saved. It is by default.
    https://ibb.co/qgyxm5W

    What is happening? Why don’t you save the changes?

    PS: I’ve tried disabling plugins, and nothing. Continue without saving the changes.

    Kind regards !

    • This topic was modified 3 months ago by djboro88.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Zorem

    (@zorem)

    Hi @djboro88,
    Can you please check in your browser console that you get any error while saving the changes of the customizer?
    Thanks

    Thread Starter djboro88

    (@djboro88)

    Hi, @zorem

    CONSOLE RESPONSE:

    Object { readyState: 0, getResponseHeader: getResponseHeader(e), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(e, t), overrideMimeType: overrideMimeType(e), statusCode: statusCode(e), abort: abort(e), state: state(), always: always(), catch: catch(e)
    , … }
    Customizer.js:152:12
    Esta página utiliza la propiedad no estándar “zoom”. Considere usar calc() en los valores de propiedad relevantes, o usar “transform” junto con “transform-origin: 0 0”. admin.php
    JQMIGRATE: Migrate is installed, version 3.3.2 jquery-migrate.min.js:2:709
    Esta página está en modo Quirks. El diseño de la página puede verse afectado. Para el modo estándar, utilice “<! DOCTYPE html>”.

    • This reply was modified 3 months ago by djboro88.
    Plugin Author Zorem

    (@zorem)

    Hi @djboro88,

    Can you please share the error log? Navigate to WooCommerce > Status > Logs and check for fatal error find the error with our plugin and share it with me.

    Thanks

    Thread Starter djboro88

    (@djboro88)

    @zorem

    fatal-errors-2022-08-07

    022-08-07T19:09:57+00:00 CRITICAL Uncaught Error: Call to a member function get_instance_option_key() on bool in /homepages/32/xxxx/htdocs/xxxx/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:2923
    Stack trace:
    #0 /homepages/32/xxxx/htdocs/xxxx/wp-includes/class-wp-hook.php(307): WC_AJAX::shipping_zone_methods_save_changes(”)
    #1 /homepages/32/xxxx/htdocs/xxxx/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #2 /homepages/32/xxxx/htdocs/xxxx/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #3 /homepages/32/xxxx/htdocs/xxxx/wp-admin/admin-ajax.php(187): do_action(‘wp_ajax_woocomm…’)
    #4 {main}
    thrown en /homepages/32/xxxx/htdocs/xxxx/wp-content/plugins/woocommerce/includes/class-wc-ajax.php en la línea 2923

    About your plugin there is no error.
    I don’t understand anything.

    Plugin Author Zorem

    (@zorem)

    Hi @djboro88,

    Yes, this is not related to our plugin and I can’t replicate this issue on our development store.

    Maybe you have a conflict with another plugin or theme. Deactivate all other plugins except WooCommerce and AST and change the theme to Storefront and check again.

    Thanks

    Thread Starter djboro88

    (@djboro88)

    Hi @zorem
    Any. I have disabled all plugins except WooCommerce and AST. Any.
    I have changed the theme to Twenty Twenty and neither. Any. Does not save changes.

    I have all plugins updated. And the PHP 7.4

    I hope a solution like the other users that the same thing will happen to them.
    Thanks !

    Thread Starter djboro88

    (@djboro88)

    @zorem, is there a way to change the text from the database?
    Editing the table field

    Thread Starter djboro88

    (@djboro88)

    Is this information stored in the database?

    https://ibb.co/DGBzcjQ

    • USPS
    • 112123113
    • Track Your Order

    I’ve been searching and no matches.

    Plugin Author Zorem

    (@zorem)

    Yes “Track Your Order” is store in database once you click on the save settings button.
    You can overwrite the template file in your child theme and do the change in it.

    Thread Starter djboro88

    (@djboro88)

    Hi, @zorem
    Can you tell me which is the table in which said string “Track Your Order” is stored?

    Is it possible to modify it with a php snippet?
    I use the “Code Snippets” plugin.

    Plugin Author Zorem

    (@zorem)

    Hi @djboro88,
    Track Your Order” is stored in the options table.
    No, It is not possible to modify with a Code snippet plugin.
    You need to overwrite the Tracking Info template in your child theme.
    Thanks

    Thread Starter djboro88

    (@djboro88)

    Hi, @zorem
    I have done a search on said wp_options table and there are NO results.

    Capture attached.
    https://ibb.co/MZ3LZyM

    How is it possible?

    Thread Starter djboro88

    (@djboro88)

    Hi, @zorem
    About: You need to overwrite the Tracking Info template in your child theme.
    I already have the child theme. Where do I modify that? In what file?
    Thanks !

Viewing 13 replies - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.