Support » Plugin: Parcel2Go Shipping » Definitely improving.

  • cycas

    (@cycas)


    Our shop sells objects that vary in size and weight, and ships them internationally. Depending on size, weight and customer location, we have a number of preferred suppliers.

    It would be SO useful to be able to connect directly to the Parcel2go site to avoid having to copy over all the address details manually.

    I’ve revised my previous one-star review to four stars. The plugin now works and lists all available suppliers.

    However, for our purposes, it’s still not ideal : you can’t filter to ‘collection’ or ‘drop-off’ (we always use drop-off) or by price, so the list is a bit hard to navigate. I also found the plugin was picky about the customer’s phone number format. If the customer entered their phone number in a manner the plugin doesn’t like, the whole page reloads when you try to book, and in the process loses the dimension information that you just entered. (We can’t load dimensions from the shop, because our products vary and customers often buy several items together, we have to measure each one.)

    • This topic was modified 7 months, 4 weeks ago by cycas. Reason: re-reviewed update
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author parcel2go

    (@parcel2go)

    Hi @cycas We’ve just released an update, which you should see in your site, this will allow you to choose from the full range of service providers.

    @parcel2go Thanks, that’s a great improvement and I have updated my review.

    Still not quite five stars, because the plugin is much more fussy about phone number format than the parcel2go website, and if you get to the point of trying to place an order and it decides the customer entered their phone number in a format it doesn’t like, it then dumps you back to the first screen and forgets the dimensions you entered.

    We can’t load dimensions from our products, because most of our orders include multiple items so we never know what size the parcel will be! Any chance it could remember the entered items, and be a bit less choosy about phone number format? I copied and pasted the phone number into the parcel2go website just now, so it’s definitely not that the number was unusable, it’s the plugin that is saying so.

    Also, is there any chance we might be able to filter to only drop-off or only collection services? We only ever use drop-off, so it would be useful to just be able to set that as a remembered default. And to sort by price!

    • This reply was modified 7 months, 4 weeks ago by cycas.
    Plugin Author parcel2go

    (@parcel2go)

    Hi @cycas Thank You for the improved feedback, Yes we will look at the improvements you suggest in filtering and the smoothness of the journey around the phone numbers and dimensions too in the next update. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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