Great customer service

  • sgx

    (@sgx)


    4 years, 6 months ago

    After purchasing the premium add on for $99 it didn’t work when setup. Technical support identified an error with their plugin where all postcodes were not picked up, only one in a field. They said they had to repair their error and would take several days. My client was already running late with site launch so after 5 days of waiting I had no choice than to use another solution to meet deadline.

    Support gave me a refund for the plugin as a result of timelines and deadlines, even though they repaired the plugin – most appreciated.

    • This topic was modified 4 years, 6 months ago by sgx.
Viewing 1 replies (of 1 total)
  • Plugin Author Dotstore

    (@dots)

    4 years, 6 months ago

    Hello @sgx,

    Thanks for your great review and comment.

    Let us know still you need any further assistance. we are happy to help.

    Thanks,

Viewing 1 replies (of 1 total)
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