Support » Plugin: Connections Business Directory » Does not display names

  • I just downloaded this plugin excited from all the positive reviews I’ve read and the overwhelming positive ratings from other users. Made two people in the directory and went to show it on the website, but the names would not show. No picture, no name, no information, nada. I found the alphabet header modifier, added that and it showed the first letter of the last name of my two people, but would not show them.

    The website is so impossible to find exactly how to fix this. It says all I have to do it input the [connections] shortcode. They lied.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    @ 2 Guys Design

    As you might have guessed from the “overwhelming positive ratings from other users” that this is far from typical and to get started all you need to do is add the [connections]. I most definitely did not lie. Why would I, there is nothing to gain. Why such hostile comment?

    From the reviews I’m certain you noticed that most express their great satisfaction at the level of support they received. Why not take a moment and ask for help instead of posting a negative review which has a substatial negative impact on others perception even if it is one of a very few negative reviews?

    The reason it is “impossible to find exactly how to fix this” is because, well, it does not really happen. Trust me, if it were a common issue it would definitely be included in the documentation. That said, if a plugin had a common issue like this, then it would likely deserve such a low rating. In nearly all cases where your experience was even close to being similar to yours, the issue was virtually never Connections fault but a conflict and/or bug with the theme or another plugin. When a bug is found in Connections it is fixed very, very quickly as you’ll see from the changelog. Updates are released to Connections 2–3 times a month to address any bugs as well as adding new features and making tweaks based on feedback. How many plugins have you used that provide this level of service and support. If you experience mirrors mine and I’m certain it does, that list is very, very small. No plugin that provides this level of service and support deserves such a low rating, would you aggree? I respectfully ask that you reconsider your rating.

    Please, please, please, do not take any of the above statements negatively or as being confrontational as that is sincerely not the purpose of this reply.

    I invite you to to take a moment and post a new support ticket so we can resolve why you expirenced this issue. I’m certain we can get a resolution quickly and you’ll see that the positive ratings submitted by so many others are earned and well deserved.

    Many thanks for your time and you reconsideration of your rating!

    Plugin Author Steven

    (@shazahm1hotmailcom)

    Just as a followup to those who might read this…

    The issue was resolved. It ended up being a simple CSS conflict which was easily resolved. The details can be found here:

    https://wordpress.org/support/topic/entire-plugin-does-not-work

    Plugin Author Steven

    (@shazahm1hotmailcom)

    @ 2 Guys Design

    I see you add the CSS fix I suggested in the support forums. The latest version of Connections also contains this CSS tweak…

    I promise this will be the last time I ask…

    How about taking a moment to change the star rating. It would be truly appreciated. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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