Support » Plugin: BackWPup - WordPress Backup Plugin » does not back up to folder

  • Resolved jordimopi


    add the code in wp-config for backup and still do not do it
    When I make the copy I get the following error in the email

    [INFO] BackWPup 3.6.6; Un proyecto de Inpsyde GmbH
    [INFO] WordPress 5.0.2 en
    [INFO] Nivel registro: Normal (traducido)
    [INFO] BackWPup tarea: BBDD + WP
    [INFO] El archivos de logs es: backwpup_log_cafc24_2019-01-04_14-48-21.html
    [INFO] El fichero de copia de seguridad es :
    [04-Jan-2019 14:48:21] ERROR: Imposible crear esa carpeta : /wp-content/uploads/backwpup-cafc24-backups
    [04-Jan-2019 14:48:21] ERROR: Job mit Fehlern beendet in 0 Sekunden. Sie müssen die Fehler für eine korrekte Ausführung beheben.


    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support duongcuong96


    Hi @jordimopi,
    The error happens because BackWPUp doesn’t have permission to create a new folder in your: wp-content/uploads, is it possible for you to change the permission of uploads folder to 775 or 777 then do the backup again?

    It is already in 775 and I also tried with the 777 and follows the same error and same message.

    anyway the folder is already created, but not even that way. Anyway, whether or not the folder is created gives the same error

    Plugin Support duongcuong96


    The log said that BackWPUp not possible to create /wp-content/uploads/backwpup-cafc24-backups, could you check if backwpup-cafc24-backups is under wp-content/uploads and have enough permission like 777?

    Yeah that’s right. It has 777 and it is the route indicated by you.

    all data matches unless it still does not work and gives the same error mentioned.

    Plugin Support duongcuong96


    Sorry for asking too much because I need to make sure that these folders have correct permission :/
    Previously did you move this site from other hosts or restored the site from a backup? could you please uninstall BackWPUp then install it again?

    Do not worry … I accept all kinds of support

    I have not done anything strange, … it’s a direct net installation to the wordpress server as well.

    I try to uninstall it and reinstall it and I tell you the result.

    Yes now…
    Excuse my ignorance … I could have thought about this before

    Plugin Support duongcuong96


    That great to hear 😀
    I’m going to close the issue here!
    If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀

Viewing 8 replies - 1 through 8 (of 8 total)
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