Does anyone know if Jetpack is fixing their latest update issue?

  • Resolved Amber Daulton

    (@amberdaultonauthor)


    2 years, 4 months ago

    It seems like a lot of us are having problems with the latest update.
    Does anyone know if Jetpack is going to do anything about this? Fix the bug and re-release the update?
    For me, Jetpack disappeared from my wordpress and won’t let me reinstall it because the “destintation” folder still exists. How will Jetpack fix this issue?
    Thanks for any clarification!
    Amber

    The page I need help with: [log in to see the link]

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  • Plugin Support Mehdi (a11n)

    (@muffinpeace)

    2 years, 4 months ago

    Hi @amberdaultonauthor

    It seems that you’ve had some issues happening while updating, so Jetpack wasn’t installed correctly after you’ve proceeded to update it.

    I’d suggest accessing your site’s files through FTP or your host File Manager, and deleting the Jetpack folder that’s located in wp-content/plugins/. This will remove the destination folder, and you can proceed to reinstall Jetpack as you usually would.

    Let me know if you still run into any setbacks.

    Best,

Viewing 1 replies (of 1 total)
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