Title: .Docx file upload issue
Last modified: September 4, 2021

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# .Docx file upload issue

 *  Resolved [kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/)
 * (@kamishlakhani97)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/)
 * In the link above I have added 3 forms 1. for image submission, 2. for document
   submission and 3. for video file submission.
 * The issue that’s bothering is image and video files are being submitted without
   any trouble but the .docx file submission shows error
    “An error occurred while
   processing the form. Please try again”
 * I have tried multiple documents and multiple credentials, but unfortunately the
   result was same.
 * Kindly look into it!
    Regards,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdocx-file-upload-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14839617)
 * Hi [@kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/),
 * Sorry to know about the issue and thank you for reaching out to us.
 * Please confirm if .docx is an allowed filetype under the settings tab of the 
   uploads field.
 * Reff: [https://ibb.co/NK2VqJW](https://ibb.co/NK2VqJW)
 * Can you please export the form and share it with us via Google Drive or DropBox
   so that we can take a closer look at this?
 * The following guide should help with exporting the form: [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export)
 * Kind Regards,
    Nebu John
 *  Thread Starter [kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/)
 * (@kamishlakhani97)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14839867)
 * Hey Nebu John,
 * Yes, the entire list for documents is checked/allowed that includes .doc and .
   docx too.
 * I have downloded the export file, can I get the gdrive or dropbox id so i could
   send it to you there.
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14840684)
 * Hi [@kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/)
 * You can upload it on your Google Drive account and send the link.
 * If you would like to send the Google drive link in a private mode you can use
   this:
 *     ```
       Could you please send me an email to contact@wpmudev.org using this template:
   
       Subject: "Attn: Patrick Freitas"
   
       Message: link back to this thread for reference
       ```
   
 * Best Regards
    Patrick Freitas
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14863904)
 * Hi [@kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/)
 * I hope you are doing well and safe!
 * We haven’t heard from you in a while, I’ll mark this thread as resolved.
 * Feel free to let us know if you have any additional questions or problems.
 * Best Regards
    Patrick Freitas
 *  Thread Starter [kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/)
 * (@kamishlakhani97)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14869161)
 * Please visit the drive link, I have successfully sent you the editor’s access.
   Please let me know what needs to be done at my end
 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14872071)
 * Hello [@kamishlakhani97](https://wordpress.org/support/users/kamishlakhani97/)!
 * As Patrick is currently off, I’ve sent an access request as well in order to 
   check the link. Please grant access and let us know by replying here when done.
 * Kind regards,
    Pawel

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 4 participants
 * Last reply from: [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/docx-file-upload-issue/#post-14872071)
 * Status: resolved