Title: Documents not opening Last modified: August 30, 2016 --- # Documents not opening * Resolved [Samclark01](https://wordpress.org/support/users/samclark01/) * (@samclark01) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/) * Documents are showing in the list, even in subfolders however when you come to click to open them nothing happens. When i look at the redirect its just ‘#’. * -I have ran the file system check. -Checked for broken links. -Added a brand new document. – Hidden everything and then tried again. * Im stuck! * [http://www.gw-hs.org/useful-links/school-policies/](http://www.gw-hs.org/useful-links/school-policies/) * [https://wordpress.org/plugins/memphis-documents-library/](https://wordpress.org/plugins/memphis-documents-library/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/documents-not-opening/page/2/?output_format=md) [→](https://wordpress.org/support/topic/documents-not-opening/page/2/?output_format=md) * [Cameron Barrett](https://wordpress.org/support/users/cameronbarrett/) * (@cameronbarrett) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719379) * This is a conflict with Bootstrap. There are some previous threads that explain how to solve this. * [Toni](https://wordpress.org/support/users/tools4toni/) * (@tools4toni) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719390) * [@cameron](https://wordpress.org/support/users/cameron/), thank you for the info! * [Toni](https://wordpress.org/support/users/tools4toni/) * (@tools4toni) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719391) * Thank you [@cameron](https://wordpress.org/support/users/cameron/). This is what I found, I have not tried it. * bhaldie Member Plugin Author Posted 1 month ago # * > Hello Cameron, > I’ve found the issue for the preview and download button not working, once > again it is a style conflict > .dropdown-menu, > .sub-menu { position: absolute; z-index: 999; left: -999em; > margin: 0; > padding: 0; > list-style: none; > } Removing those lines makes the menu work. * [Toni](https://wordpress.org/support/users/tools4toni/) * (@tools4toni) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719394) * [https://wordpress.org/support/topic/preview-and-download-button-doesnt-work?replies=28](https://wordpress.org/support/topic/preview-and-download-button-doesnt-work?replies=28) * There is more, just in case you need it. * **What is the name of the file to modify?** * I looked through the two that he listed in the thread. * [Toni](https://wordpress.org/support/users/tools4toni/) * (@tools4toni) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719396) * I was mistaken – my PDFs are downloadable. No Preview. Not a bid deal. * Thread Starter [Samclark01](https://wordpress.org/support/users/samclark01/) * (@samclark01) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719403) * I’ve removed various code from the CSS styles (can’t find any that looks like the code from Bhaldie. * Has anyone found the fix for this? Where did you edit? What files? * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719420) * Did you solve your issue? * Thread Starter [Samclark01](https://wordpress.org/support/users/samclark01/) * (@samclark01) * [10 years, 5 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719421) * I have added the piece of code to the functions.php however this causes other problems (preview shows behind menu bar, add new document doesn’t work etc.) * When i delete the bootstrap files, the website loses its nav bar formatting. * Have you sorted a fix? * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719472) * resolved in version 3.0.13 * Thread Starter [Samclark01](https://wordpress.org/support/users/samclark01/) * (@samclark01) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719476) * It was working, the plugin auto-updated and now it doesn’t work again following the update. * Can’t download or anything now. * [http://www.gw-hs.org/useful-links/school-policies/](http://www.gw-hs.org/useful-links/school-policies/) * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719479) * how did you fix your issue before, I have forgotten? * Thread Starter [Samclark01](https://wordpress.org/support/users/samclark01/) * (@samclark01) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719480) * We commented out the code in the functions, this then allowed the popup menu to display. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719481) * Try that again, version 3.0.15 will have a setting that will allow you to turn bootstrap off. * Stay tuned. * Thread Starter [Samclark01](https://wordpress.org/support/users/samclark01/) * (@samclark01) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719482) * Commenting out the bootstrap code again makes it work again. Just to make you aware. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/#post-6719483) * thanks for the report, as stated above there will be a setting in version 3.0.15 that will allow you to disable bootstrap 🙂 Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/documents-not-opening/page/2/?output_format=md) [→](https://wordpress.org/support/topic/documents-not-opening/page/2/?output_format=md) The topic ‘Documents not opening’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/memphis-documents-library_91918f. svg) * [Memphis Documents Library](https://wordpress.org/plugins/memphis-documents-library/) * [Frequently Asked Questions](https://wordpress.org/plugins/memphis-documents-library/#faq) * [Support Threads](https://wordpress.org/support/plugin/memphis-documents-library/) * [Active Topics](https://wordpress.org/support/plugin/memphis-documents-library/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/memphis-documents-library/unresolved/) * [Reviews](https://wordpress.org/support/plugin/memphis-documents-library/reviews/) * 18 replies * 4 participants * Last reply from: [Toni](https://wordpress.org/support/users/tools4toni/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/documents-not-opening/page/2/#post-6719492) * Status: resolved