Plugin Support
Pial
(@iapial)
Dear @kmwd1800
We deeply apologize for the inconvenience and breach of trust caused by the recent security vulnerability in Essential Addons for Elementor. We fully understand the frustration and concern this issue has caused you, and we take it very seriously.
Please note that, Upon being informed about the vulnerability on 8th May 2023, we immediately initiated our response plan. Our development team worked tirelessly to develop and thoroughly test a patch, and Essential Addons for Elementor version 5.7.2 was released on 11th May 2023. This version addresses the reported vulnerabilities and implements enhanced security measures.
We would like to assure you that we have taken additional steps to address the situation. We have reached out to the WordPress plugin support team and successfully pushed an automatic vulnerability update for sites with the vulnerable version of Essential Addons. This update helped ensure that Vulnerable websites are protected against the identified security issue.
We have sent out an email notification regarding the vulnerability to all of our users. We apologize if you did not receive our email communication. We can understand how important it is to promptly inform our users about critical matters like this. Please take a moment to review the screenshot here: https://d.pr/i/W1Z1VL. It’s possible that the email may have been overlooked or filtered by your spam filter, leading to a lack of awareness about the situation. We deeply regret any inconvenience caused by this communication gap.
We genuinely apologize for the impact this security vulnerability has had on your websites and the additional work it has imposed on you. Your trust and satisfaction are of utmost importance to us, and we appreciate your understanding and patience during this process. If you require any further assistance or if there’s anything else we can do to support you, please do not hesitate to let us know.
Note: Please Ensure that you are using the latest versions of all plugins installed on your websites, especially Essential Addons for Elementor. Our most recent update,Essential Addons for Elementor version 5.7.3 includes security enhancements and fixes for vulnerabilities.
Again we sincerely apologize for the distressing experience you encountered due to the security breach. We sincerely regret any inconvenience, frustration, and loss of time you have endured while resolving the aftermath. If you need any additional help, please feel free to reach us. We are always here for you.
Best regards,
Pial