Hello there,
We’re sorry to hear about your experience.
We’d like to clarify that the charge you mentioned was for the automatic renewal of your subscription, which was initially purchased a year ago. As per our policy, renewal charges are non-refundable, and we also send a prior notification a month before the renewal date to ensure transparency.
Our intention is never to charge customers unexpectedly, and we always recommend canceling the subscription in advance if you do not wish to continue. We are happy to assist you with any concerns regarding your account.
If there’s anything we can do to help, please feel free to reach out to our support team.
Thank you.
