Oh sorry you’re right I wanted to put a 1 star review (I wanted to review the plugin from the dashboard and it opened this window and asked for a comment so I added one to explain the 1 star)
There’s already some support issues open on the update to the 4 version I didn’t want to create duplicates.
Also I won’t use the plugin anymore so I don’t want to bother the support, just warn people that the update to version 4 will mess up the site.
This reply was modified 5 years, 10 months ago by Stef.
First of all, I’m sorry to hear the upgrade didn’t work for you. I’d love to help you fix this but it looks like you will no longer use our plugin.
I just want to put my two cents in here for anyone else reading this. The legacy to 4.0+ upgrade is quite a complex upgrade. Because of this, we recommend creating a backup of your website before running the upgrade (we warn the user to do this multiple times). Because of the many possible edge cases in WordPress we can’t guarantee a successful upgrade on the first run.
We’ve upgraded around 18K users*, and only received a handful of support requests / bad reviews like this. I understand that for you, as the owner of a website that didn’t successfully upgraded on the first run, these numbers don’t matter. Your website wasn’t upgraded correctly. But to say “the update to version 4 will mess up the site.”, is not correct. It might not work in 1 run, but in 99% it will.
* This is a very rough estimate, about 30% was on 3.x, now 10% is. This means about 20% upgraded, 20% of 90,000 users is 18,000
I just want to close by saying that if you want me to have a look at your website, I’d love to. We currently do have an issue reported to the upgrade process not begin correctly triggered on subsites on WP multisite/network website, so this might be helpful for you.
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