I unfortunately did not read the reviews here, and would have saved myself $99 for the upcoming year of updates and making sure I cancelled this.
I saw a $99 charge on my credit card. I had not used the plugin for many months and completely forgot about this subscription. I did not receive an email telling me that the subscription would be renewed in X days.
When I saw a $99 charge on my credit card, I reached out to support the same day.They said that because I did not cancel this prior to the renew they would not refund the charge. They say they send an email, but this never arrived. And looking through my messages it did not. I asked them to provide me with evidence that this email had been read and delivered. They could not.
Their other excuse was they needed to plan for the API usage, sure I get it. The stupid thing here and the flaw in this argument is that if I cancelled one day prior there is no possibility that this would have thrown a wrench in their API usage plans.
Anyway, I hope this provides yet another warning about these guys. It’s strange they enforce a stupid policy rather than do the right thing by their customers. I’m sure they have lost more business by all these bad reviews than just refunding and supporting their users.
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