Hi Steve,
Sorry you feel this way. I do want to point out that we mention in multiple places on our website that you will be auto-charged every 6-months to keep your license and support active: http://bradw.illiams.com/1SHsUJ
We will gladly refund anyone that contacts us if they want to cancel and did not intend to renew. Just fill out our contact form https://pluginize.com/contact/ or email us directly support@pluginize.com.
I also see within 3 hours of you requesting a refund it was processed. Don’t assume everyone is a “crook” (as you called us) without actually trying to talk to someone first.
Ultimately you left a 1-star review on a 100% free product that we have invested hundreds of hours into building and supporting over the years. This has nothing to do with Custom Post Type UI directly, which is unfortunate.
I have a number of plugins I’ve purchased for myself and clients. Everyone one of them will send an email reminding me that they will be charging to renew the subscription. Barn2media, Woocommerce extentions, just to name a couple. Which gives me a reasonable amount of time to decide whether to continue with the subscription or not. Yours did not, you just charged with out any notification. When I saw that you did, I immediately went looking for how to cancel my subscription. I couldn’t even access my account with your company. Upon contacting your support, I was told that after logging in I’d see the MY Account option in the menu at the top right of the page. The My Account is not listed, and I sent a screenshot to that effect. I had to go online to search where I come across another individual unhappy with just being charged without any warning, mentioning how to get to the my account to cancel the subscription.
What would you think if you were in my shoes? No advanced warning of the charge to come, and when I find out, I can’t even cancel the subscription. I’m looking all over the place on how to do it. After everything was said and done. You support person, Michael, emailed me the follow: We will definitely be investigating why the account link isn’t showing for you, as it was for me. If it’s possibly not showing for others, then we have a site bug that we most definitely want to resolve.
I would have went to the website, clicked the CONTACT button, and reached out asking for support.
It does sound like you uncovered a bug on our website, which we will dig in to.
Yes you did, in which you called us crooks, and demanded a refund. The refund was processed in 3 hours.
Any company that does not send out an email indicating that I will be charged for a subscription extension in advance, reeks to me as being deceptive, underhanded, crooked. That is my impression of your company. I was offered the refund and said yes. It was intention to contact my bank and dispute the charge.
Well, I have been using the free version of the plugin for some time now and I decided to leave a review on the plugin page simply because I stumbled upon this conversation. I honestly have no clue about Steve’s grievance since I have not purchased the extended version of this plugin. But with that said, I have to point out that as Brad correctly stated, the reviews on the extended version DO NOT belong on this page.
Now, I don’t know Brad personally, but in my opinion, he and the WDS team have done a great job with this plugin (free version) because although as a WP developer, I do know how to create custom post types without this plugin, having the plugin installed helps me to cut down on the development time significantly (for complex websites involving multiple custom post types). Moreover, the free version gives us the option to generate the PHP code that corresponds with all the custom post types we have created so that we don’t have to rely on the plugin. This I believe shows good intent!
