Support » Plugin: Jetpack by WordPress.com » Do not install

  • The last update was not only the worse I’ve ever seen from anything update wise, but now I can’t even access my url to remove the jetpack plugin. Customer service is a joke THERE IS NO CUSTOMER SERVICE! I’m not using a forum to get answers. I expect a lot more from woocommerce.

    UPDATE: Mr. James Huff was a huge help, he was able to explain in plain english what I needed to do to fix the issue.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Sorry for the trouble you’re having!

    I don’t see any support topics from you here: https://wordpress.org/support/users/asnakesdenn/topics/

    Did you try contacting us via https://jetpack.com/contact-support/ ?

    You can also reach out to us via the form at the bottom of https://wordpress.org/support/plugin/jetpack/ if you don’t mind it being public.

    We provide support for all of our users and will always reply as soon as we can.

    @JamesHuff
    Well considering I don’t see anyplace on https://wordpress.org/support/users/asnakesdenn/topics/ to even start a support ticket.

    https://jetpack.com/contact-support/ is a joke, that’s not customer support, leads right back to bs forums.

    https://wordpress.org/support/plugin/jetpack/ reach out huh again no help just bs forums. I’ve looked and tried all 3 and woo’s customer service has failed miserbly, almost to the point I would rather not use wordpress at all.

    This is what I get when I try accessing my url since updating jetpack

    Warning: require_once(/home/mlynnsde/ReptiTactical.com/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /home/mlynnsde/ReptiTactical.com/wp-content/plugins/jetpack/jetpack.php on line 68

    Fatal error: require_once(): Failed opening required ‘/home/mlynnsde/ReptiTactical.com/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/mlynnsde/ReptiTactical.com/wp-content/plugins/jetpack/jetpack.php on line 68

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Well considering I don’t see anyplace on https://wordpress.org/support/users/asnakesdenn/topics/ to even start a support ticket.

    That’s just your list of support threads opened here, I’m noting that I checked for any open support threads from you and don’t see anything.

    https://jetpack.com/contact-support/ is a joke, that’s not customer support, leads right back to bs forums.

    As long as you’re logged into your WordPress.com account as directed on that page, an email contact form will appear. We get hundreds, and reply to hundreds, every day.

    https://wordpress.org/support/plugin/jetpack/ reach out huh again no help just bs forums.

    Well, we really can’t help you if you don’t reach out for help somewhere.

    This is what I get when I try accessing my url since updating jetpack

    It sounds like not all of the files copied over during the upgrade. This could have happened for a variety of reasons, including instability on your server or WordPress.org itself.

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

    Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard and it will work properly.

    @JamesHuff
    You are the man! That actually worked! Thank you so much! But I will not be installing jetpack again as a matter of fact I will be removing it from the other url I am building. Anyway coming from a newbie at all of this I appreciate ppl like you that help.

    • This reply was modified 1 week, 6 days ago by  asnakesdenn.
    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    You’re welcome, always happy to help. Please feel free to edit and adjust your star rating if you feel it’s warranted. 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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