Support » Plugin: Ninja Forms Contact Form - The Drag and Drop Form Builder for WordPress » FRAUD: Do not give these people credit card info

  • This company does not delete credit card numbers as required by law. They continue to make fraudulent charges to my credit card 2 years after I canceled our account, even though the credit card number they have has expired. They always reimburse it with promises that it won’t happen again, but it keeps happening. Plus I live in Canada so I get screwed on exchange rates each time and never actually receive a full refund for the amount of money they stole from me.

    UPDATE 2019: Ninja Forms has now fraudulently charged me 3 times, for a combined total of almost $700 CAD. Note their reply below which guaranteed that this would stop a year ago. If you give these people your payment info, be prepared to continue paying them for the rest of your life.

    • This topic was modified 4 months, 3 weeks ago by LovePS.
    • This topic was modified 4 months, 3 weeks ago by LovePS.
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  • Plugin Contributor Zach Skaggs

    (@wpnzach)

    This absolutely happened, and we were already making preparations on our end to make it right before this was posted.

    I need to make one thing clear, and that is that we do NOT store ANY credit card information.

    Our credit card processor, Stripe, stores a charge authorization. This authorization was not correctly revoked last year when you cancelled your subscription due to a bug in the e-commerce software used to run NinjaForms.com. For that, I am honestly, truly very sorry.

    We should have double checked with the processor, and I take full responsibility for this mistake.

    As mentioned, we were already making arrangements to make this right for you, and you will hear from us soon via our normal private support channels.

Viewing 1 replies (of 1 total)
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