DO NOT BUY – DOES NOT WORK! NO SUPPORT

  • presidentao

    (@presidentao)


    9 months ago

    I am writing to express my profound disappointment with both the plugin and the support provided by your team. From the outset, standard troubleshooting protocols were not followed, resulting in the complete outage of my primary revenue-generating website. This disruption not only cost me valuable time and resources but also damaged my business operations.

    Despite granting a diagnostic window—during which only plugin deactivations were required—you refused to resolve the issue. As a result, I was forced to remove the plugin entirely. Their handling of this situation falls significantly below the professional and technical standards one would expect from a reputable Envato vendor.

    Given this experience, I strongly urge prospective customers to consider alternative solutions. This plugin’s performance and the support provided have proven to be unreliable and, ultimately, detrimental. I will be sharing my experience through detailed reviews to ensure other business owners are fully informed before making an investment.

Viewing 4 replies - 1 through 4 (of 4 total)
  • angelagrey

    (@angelagrey)

    9 months ago

    First, this is a free plugin – there was no purchase made here, and thus no formal support contract or obligation. Despite that, we did respond and attempted to assist you promptly.

    Secondly, the request you made – to perform a full conflict test within a 5-minute window – is simply not realistic. Proper debugging, especially involving potential conflicts with other themes or plugins, requires adequate time and cooperation. Expecting accurate results under such a constrained timeframe is neither practical nor fair.

    We always aim to support users to the best of our ability. But meaningful troubleshooting depends on collaboration and reasonable expectations. We wish you all the best with your site and future projects.

    Thread Starter presidentao

    (@presidentao)

    9 months ago

    This ongoing back-and‑forth has been extremely unprofessional and has caused significant wasted time, lost revenue, and a complete loss of the investment I made in your plugin. Despite multiple troubleshooting opportunities beyond the initial five‑minute test window, the product remains nonfunctional.

    I feel compelled to warn other potential customers that this level of service—refusing to address legitimate issues or refund a broken product—is unacceptable. No one should endure the same frustration, wasted resources, and business disruption that I have experienced.

    If this plugin is free then why did you charge me for it? I request once more that you process a full refund of the $33 charged to my account. Please remit payment to the original method within 24 hours to avoid further action.

    angelagrey

    (@angelagrey)

    8 months, 3 weeks ago

    We’ve explained the situation multiple times: your refund request is not eligible under Envato’s policy. No one can complete a proper conflict test in five minutes, your expectations were unreasonable from the start.

    We’re always happy to support customers under legitimate conditions, but this case does not qualify.

    Thread Starter presidentao

    (@presidentao)

    8 months, 3 weeks ago

    You sold me a broken plugin period. If I EVER gave my customer a tool or resource that didn’t work there would be zero questions, I would refund them and apologize. You had a chance to fix this and refused. Terrible company and service and I hope no one else has to go through this like I did. BEWARE, if you buy this plugin it most likely won’t work and you will not get your money back!

Viewing 4 replies - 1 through 4 (of 4 total)

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