Support » Plugin: Jetpack by WordPress.com » Do all admin users need to separately connect Jetpack to WordPress.com?

  • Resolved ancawonka

    (@ancawonka)


    Hi there,

    My fellow developer and I just added Jetpack to our self-hosted development site. He connected the site to WordPress.com using an organizational account, and then I went in to try and tweak the sharing button settings. However, on my dashboard, it still says “Connect Jetpack to WordPress.com” and “To update sharing settings, you need to connect Jetpack to WordPress.com”.

    Do I also need to log in to this organization’s WordPress.com account in order to be able to manipulate Jetpack settings?

    • This topic was modified 2 years, 10 months ago by ancawonka.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic šŸš€

    It mostly depends on what settings you want to access and edit. Some things can be changed inside the site’s dashboard, either under Jetpack > Settings or in dedicated screens (like Settings > Sharing for sharing options). Other settings, on the other end, can only be changed in the WordPress.com dashboard:
    https://wordpress.com/settings/general/

    In general, and since you already have a WordPress.com account, I would recommend that you link your local admin account to your WordPress.com account. It will make things easier and you will then be able to access all the remote interface on WordPress.com, which can be very handy, especially when you manage multiple sites.

    I hope this clarifies things a bit!

    Hi @jeherve

    I’m not the long-term admin for this website, so I don’t want to connect it to any of my WordPress.com accounts. I just want to set up the Facebook/Twitter/Pinterest share buttons so that site visitors can share posts. One of the other admins (the one who’s a long-term admin) connected the site to their organization’s WP.com account.

    In the past, I’ve been able to go into Jetpack->Share Button Settings (after someone ELSE connected Jetpack) and update those sharing settings – but, with the new version of Jetpack, I’m being told I have to connect to WordPress.com, even though someone else already connected the site.

    I can’t see any of the Jetpack features, only the landing page that shows “Connect to WordPress.com”, and the graphs and other marketing information about Jetpack.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic šŸš€

    Iā€™m being told I have to connect to WordPress.com, even though someone else already connected the site.

    You don’t have to in this case; sharing buttons can be configured from inside the dashboard, without having to go to WordPress.com.

    Could you go to Settings > Sharing in your dashboard? You will find all the sharing options there.

    Thank you for confirming that, @jeherve. I reinstalled JetPack, and we reconnected with their org account, and everything seems to be working now.

    Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)
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