Support » Plugin: Download Monitor » dlm ip lock

  • Resolved bigara


    Hey Guys,
    After using the plugin for a year without any problem (thank you!), now after uploading a PDF file with DLM, WP automatically locks our ip address. We can´t enter to the admin panel neither the frontend interface.
    We can enter with TOR browser (hidding our IP).
    We think that the error is related to this plugin after reading the error log: client denied by server configuration: /var/www/vhosts/×300.jpg
    in wp-admin/edit.php?post_type=dlm_download&page=download-monitor-settings#settings-access our IP isn´t in the blacklist, so we don´t know how to solve the problem.
    could somebody help us?
    thank you

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  • Plugin Author Barry Kooij


    Hey there,

    This sounds like another plugin or your something on your server/host is blocking your IP address. Download Monitor only blocks access to download requests based on IP address, we never block access to your WordPress backend.

    Please contact your host to see what might be causing this.

    Kind Regards,

    Barry Kooij

    Hey Barry,
    Thank you for your quick response.
    Despite is true that the ip block was in the apache server (activating a jail in the failt2ban), this block was generated after uploading a file with DLM.
    We manage to fix the problem after changing the .htaccess in the DLM upload folder:

    deny from all

    order deny,allow
    deny from all
    allow from (admin IP)

    thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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