DLM crashes Microsoft Edge

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter aghigi

    (@aghigi)

    5 years, 2 months ago

    I add a new info

    The crash happens if the DM link points to a .EXE file
    Otherwise, the download succedes

    Harish Chouhan

    (@hchouhan)

    5 years, 2 months ago

    Hello,

    To debug this, can you please upload the .exe file to a regular folder on your website and then try downloading using the direct link in Edge? Let us know the results.

    Thread Starter aghigi

    (@aghigi)

    5 years, 2 months ago

    I did the test you asked and the download went fine

    Meanwhile, be advised that, since we have to serve downloads to our customers, we changed all the links in the page mentioned above to direct links, disabling de facto Download Monitor

    If you need a download link running through DM for test purposes, I can set you up one

    Harish Chouhan

    (@hchouhan)

    5 years, 2 months ago

    Hello,

    Can you please set one download again and share with us the URL? We will then look into it again.

    Also, if you have access to your server log, can you please test this and then immediately check the logs for any Apache/PHP error?

    Thread Starter aghigi

    (@aghigi)

    5 years, 2 months ago

    Here is your test link https://www.anastasis.it/download/65170

    I tried it and nothing shows up in the error log
    There’s only the request in access log

    2.228.5.92 - - [05/Feb/2019:15:47:03 +0100] "GET /download/65170 HTTP/1.1" 200 83695 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134"

    • This reply was modified 5 years, 2 months ago by aghigi.
    • This reply was modified 5 years, 2 months ago by aghigi.
    Harish Chouhan

    (@hchouhan)

    5 years, 2 months ago

    Hi,

    When I try that link, I get redirected to the home page.

    Can you please reach out to us at “support@download-monitor.com” so we can look into this?

    Thread Starter aghigi

    (@aghigi)

    5 years, 2 months ago

    Sorry, a coworker set it up and I forgot to test it before sending it to you

    I’ll write to you at the provided address and put him in the loop

    Thanks for your support

    • This reply was modified 5 years, 2 months ago by aghigi.
    Thread Starter aghigi

    (@aghigi)

    5 years, 2 months ago

    SOLVED!

    While doing some tests, we found out that setting the flag “Redirect to file” solved our problem

    If I got it correctly, there’s a bug in edge that crashes it if you try to access a directory for which you don’t have listing rights
    Setting the flag points the URL directly to the file, and not to the file contained in the “crashing” directory (I know it sounds strange, but that’s it)

    Once again, thanks for your support

    Harish Chouhan

    (@hchouhan)

    5 years, 2 months ago

    Hi,

    Thanks for the update. I will keep this in mind if someone else reports this.

Viewing 9 replies - 1 through 9 (of 9 total)
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