DKIM Action Needed (Free Gmail)

  • Resolved Morshed Alam

    (@sumon1068)


    1 year, 8 months ago

    Hello,

    I was trying to set up my custom email as from email.
    I was following this article.

    When I sent a test email, it showed spf and dkim problem.
    I’ve solved the spf problem already . But I can’t find any way to solve the DKIM problem. Google’s DKIM guide says that I must have super administrator account which I don’t have.

    So how can I solve this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 8 months ago

    Hi @sumon1068,

    Thanks for reaching out! If you’re using a custom domain/ email alias, you can ignore those warnings.

    For more information, please refer to this thread.

    I hope this helps. Thanks!

    Thread Starter Morshed Alam

    (@sumon1068)

    1 year, 8 months ago

    Thanks for the reply.

    I’ve read the thread you refered. If I include _spf.google.com, spf passed and emails are being sent.

    But dkim fails.

    I searched a lot. I’ve found that to add dkim record, I must have Workspace.

    Can I get dkim record for free gmail?

    Plugin Support Darshana

    (@darshanaw)

    1 year, 7 months ago

    Hi @sumon1068,

    For Gmail (or any other free email services like Hotmail etc), you don’t have to add DKIM records. So you can simply ignore those warnings.

    I hope this helps. Thanks!

    Thread Starter Morshed Alam

    (@sumon1068)

    1 year, 7 months ago

    Hello,

    I’m sorry that I couldn’t make my question clear.

    I know that For Gmail (or any other free email services like Hotmail etc), we don’t have to add DKIM records.

    But if I add custom email for “From Email” to work with Gmail (as alias), dkim fails.

    In that case, can I get dkim record for free gmail?

    Plugin Support Darshana

    (@darshanaw)

    1 year, 7 months ago

    Hi @sumon1068,

    I apologize for the confusion!

    The free Gmail with a custom “from email” domain will display a DKIM suggestion, which should be ignored for now.

    This is actually an issue with our email validation tool.

    Our developers are planning to resolve this within an upcoming release.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
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