Support » Plugin: Wordfence Security - Firewall & Malware Scan » Divi + Wordfence | Saving Page Errors + Random Page

  • Resolved Goldendust20

    (@goldendust20)


    Hi there. I’m having some serious issues with my websites that use Divi + Wordfence and trying to save pages from the builder.

    All of my websites use Wordfence, about 1/4 of them use Divi.
    The ones that use Divi have odd issues when Wordfence is enabled. The pages randomly won’t save correctly, and an extra page that is empty (aside footer + header) pops up instead, and the builder saving error happens.

    I’ve seen in another forum the recommendation to turn off the firewall (put it into learning mode) do you changes, then turn back on the firewall…but this is not ideal when I have 10 different users contributing to these posts and pages.

    Wordfence is the #1 rated security plugin for WordPress, so we would like to continue using it. We’re also quite fond of Divi and would also like to continue using that.

    Can you please tell me how we FIX this (vs workaround), or Whitelist Divi’s actions so we do not have our users running into this issue? Divi was not very helpful in their answer to us, so I’m hoping you have something more substantial than “stop using it”.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @goldendust20,

    From the sounds of things, a plugin conflict is unlikely due to the quantity of users installing Divi and Wordfence together so learning mode that you mention looking into is likely the right course of action.

    Learning mode teaches the WAF to allow any actions such as API requests, or attempts to save data that are erroneously being flagged, then once turned back to “Enabled and Protecting” will continue to accept the actions that were performed under learning mode.

    This means that 10+ users per site will not need to all go through this process, just one admin on sites where the issues are appearing.

    https://www.wordfence.com/help/firewall/learning-mode/ is an amazing resource for learning more about the WAF and learning mode.

    Thanks,

    Peter.

    Thread Starter Goldendust20

    (@goldendust20)

    Hey Peter,

    That was an excellent explanation and I really appreciate you taking the time to break it down for me. You are awesome 😀

    I’ll give this a go for awhile and see how it fairs. Have a good one!

    Plugin Support wfpeter

    (@wfpeter)

    Hey @goldendust20, that’s really kind feedback and I want you to know I appreciate it.

    Enjoy using Wordfence and if any questions pop up in the future, don’t hesitate to start a new topic and we’ll be glad to help any time.

    Thanks again,

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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