Title: Divi Theme & Visual Builder
Last modified: July 28, 2019

---

# Divi Theme & Visual Builder

 *  Resolved [dreamwishblog](https://wordpress.org/support/users/dreamwishblog/)
 * (@dreamwishblog)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/divi-theme-visual-builder/)
 * Hello,
 * We were wondering if the Product Catalog plugin has been tested with the Divi
   Theme and Visual Builder. We are experiencing a weird occurrence since the plugin
   has been installed and used (3 days. It is the only new plugin we have recently
   added. When we manually add new products we are now getting an error message 
   after clicking save:
 * “The page you are trying to access is restricted due to a security rule.
 * If you believe the security rule is affecting the normal operation of your website,
   contact your host support team and provide detailed instructions on how to recreate
   this error. They will be able to assist you with rectifying the problem and adjusting
   the security configuration if needed.”
 * Any help would be great! We just finished getting the whole plugin formatted 
   and ready to go. We really want this to work. We are using the free version right
   now with the 6 day trial.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/divi-theme-visual-builder/#post-11778773)
 * Hi dreamwishblog,
 * The error that you are getting above is usually not due to the plugin. If you’re
   getting a “security rule” error, then it is likely caused by either some kind
   of restriction that’s been placed directly in your site or at the hosting level.
 * Do you have any security plugins installed? Or maybe caching plugins that also
   have security-like features? Or do you have any plugins installed that restrict
   user accesses and roles?
 * You should also look in your .htaccess file to see if there is any code in there
   that would affect this (or ask your hosting provider/web developer to do this
   in case you’re not sure how to access/read an .htaccess file).
 *  Thread Starter [dreamwishblog](https://wordpress.org/support/users/dreamwishblog/)
 * (@dreamwishblog)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/divi-theme-visual-builder/#post-11778872)
 * Hello,
 * We figured it out. The error is a hosting error but it was triggered when using
   the plugin with our Divi Theme / Visual Builder. To solve the problem our hosting
   whitelisted the particular rule.
 * “It appears that a particular action executed by the script triggered a security
   rule part of the mod_security apache mechanism. I have whitelisted this particular
   rule for your site and you updating products now works as expected.”
 * This fixed the issue with the plugin not working and the other issues we were
   having on the backend but it did not fix the issues with using the Divi Visual
   Builder. It remained functional but slow, missing aspects of the modules, and
   glitchy. The workaround was to build pages and posts in “Safe Mode”.
 * Thank you for your reply and help.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Divi Theme & Visual Builder’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-product-catalogue/assets/icon-128x128.png?rev=1805317)
 * [Ultimate Product Catalog](https://wordpress.org/plugins/ultimate-product-catalogue/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-product-catalogue/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-product-catalogue/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-product-catalogue/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-product-catalogue/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-product-catalogue/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [dreamwishblog](https://wordpress.org/support/users/dreamwishblog/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/divi-theme-visual-builder/#post-11778872)
 * Status: resolved