Support » Fixing WordPress » Disturbing Old Trend

  • Lately I’ve seen an increase in the request for help by members as old as 15 minutes on issues pertaining CSS/HTML and basic web design.

    What’s gives?

    Is reading the Codex files and actually learning about your brand new toy no longer mandatory before one jumps into the WordPress support forums and screams for help?

    What bothers me more, I think, is the expectation from some members – particularly brand new members – who believe they have the right to solicit help in these forums because their brand new toy isn’t fully functional and personally customized AND designed the way they want, all within a space of an hour.

    They seem to expect instant and immediate help, without bothering to read and learn from the Codex files or even search the billion or so other websites out there that actually provide tutorials and articles that relate to their problem before they post.

    Or, am I the only one who believes this to be so?

    Footnote:
    I may not be a moderator, or even a damn guru, or even an “old” member, or Nielsen come to think about it, but at least I took the time out of my busy life to actually learn basic html/css and web design which is more than I can say for some.

Viewing 15 replies - 1 through 15 (of 36 total)
  • Nope. Not the only one at all….

    Thank you, katie1! 😉

    I agree completely. I am only 16, but I have more common sense than some of these people. I always use google, go to the codex, or try to solve my own problem by myself. And if that doesn’t work, I search the forum. Finally, if I have to ask a question, I ask it politely with these key phrases. I find them to be very useful and elicit a helpful response. Perhaps newcomers could take advantage of this.
    My List of Phrases:
    -Thank you for taking time out of your busy day
    -Thank you for your explaination, it helped me (then I list how it helped me)
    -I appreciate you taking time to read this, even if you don’t know the answer

    I have been a member for 3 years (holy cow, that’s a long time) and I have seen some digusting, rude behavior towards moderators and other members. I think that the things we as members can do is try to set these people straight. Also, when we post, be thoughtful and polite. And finally, remind the moderators and other helpful members how much they make a difference to this community.
    Thanks katie1 for bring up this issue again. Hopefully, people will read this and take it to heart.

    Perhaps this will fall on deaf ears (hmmm…is “blind eyes” more appropriate?) but here’s some advice from an old wheezer that’s been hacking since the dawn of time when it wasn’t called “Internet” yet: Use forums BEFORE you take the leap. They’re the best preparation resource you can find.

    Not just with WP, but any software or endeavor you’re considering, use their forums to read as much as possible to find out beforehand what the challenges are probably going to be. No package is perfect. Go to each of the Dreamweaver and GoLive support forums and you’ll see that neither is perfect. But you’ll probably have a much clearer idea of which would be better suited for you.

    Also, try to make note of what things you need to bring to the table. Many things such as WP assume you have a minimum working knowledge of HTML, CSS, web design, and FTP. You may not need to be a PHP guru, but you certainly should understand how to read tags and modify the files as provided by the instructions of plug-in developers and the like.

    The support people are very nice here, but I continue to be amazed at how many things that I would judge as not actually being “WP-related” they address. Perhaps us mere mortal users in the crowd need to politely direct others to non-WP resources on HTML/CSS/design issues so our friendly WP support gurus can keep focused on WP.

    If what I’m saying sounds intimidating and way over your head, go to WordPress.com or a similar hosted solution to get your feet wet before coming back and launching the whole enchilada from scratch.

    Hope this helps…

    Update – from members as old as 5 minutes

    Grrr.

    Oh, dear. Bad me.

    In other words, it WILL get worse before it gets better, hmm?

    I need help customising my WP blog NOW !!!

    It’s really urgent. I’m working on my prom’s blog so of course, all of you should treat it as extremely urgent.

    Also, I only want EXPERTS to answer. I am just a teenager, if I wanted teenage solutions, I’d ask myself. Only EXPERTS need respond.

    HELP ASAP !!!

    *laughing* VaamYob, you’re so far from being the airhead you purport in that post….

    Where’ve you been lately anyway?

    @vaamyob – cute, now bugger off 🙂

    Seriously, you wanna know what’s really disturbing? I reckon the majority of new users requesting CSS/x-html/design help aren’t teenagers at all, but rather adults with very fluent reading capabilities.

    It’s a sad and sorry tale, to be sure.

    It’s laziness, which is symptomatic of much else in the world today as well. *shrug* It’ll probably change one of these days, and into something even less attractive.

    I’ll admit that many of my teenage peers are extremely “etiquette-challenged”. However, I think that adults too are caught up in the fast paced modern society. The whole I-want-it-now philosphy is promoted by technology, which provides instant gratification. Perhaps these people don’t realize that we are humans too, and that we aren’t going to drop everything to answer their questions.

    Joni

    (@jonimueller)

    Well, they could always hire a capable web designer to do it for them. On second thought, how would they behave toward their web designer to whom they’ve given cold hard cash?

    Nevermind.

    For when I ask someone to volunteer to help me with something blog related, I go by what I call the “two sleep rule”.

    That is, work on it a lot, read tutorials, etc, and have at least two sleeps before asking people to volunteer their time to help.

    @spirit892 – and you’re only 16?

    [sigh] If only there were more teenagers like you around this world it would make a better, more mature place in which to gossip.

    I like your theories…

    Do you get email sent from the contact form you have set up in your blog asking for help about nearly everything that has been cited here? Even after you have set up links to the appropriate places people should go for help?

Viewing 15 replies - 1 through 15 (of 36 total)
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