I realize, and accept that, everything in this thread is 'old' concerns, especially to the creators, moderators, and loyal, productive members with memberships greater than my own.
But surely we must, as a progressive community, try to rectify the way we administer our Support Forums, so we actually tend relevant WP issues instead of every issue.
As things now stand, we are (for those who regularly help out in the forums) correcting / repairing / fixing / modifying / altering – and in some cases, actually designing – minor to major design & theme repairs/issues more and more each day, without offering our members external resource links in our replies for better promotion of self-learning & education.
I’m not just talking about promoting the Codex files, but other high ranking, detailed websites whose core premise is step-by-step tutorials and articles of this nature.
Every single time we respond to a member’s cry for help on issues that directly relate to: CSS/XHTML and Web Design – when clearly these people have not served themselves by taking the time to actually learn the rudimentary particulars, nor have they attempted to search, or read the Codex files, or even attempt to rectify the problem themselves with good ol’ fashion checking and tweaking – we are, in fact, endorsing and supporting the non-compliance, non-educating behavior of our members.
Let’s face it. If we were to buy a brand new car, which usually involves handing over thousands of dollars, we don’t expect the salesman to teach us how to drive the thing.
That’s not his department.
WordPress is free, yet we offer on-going detail support to issues that are NOT WordPress related.
Can you not agree that our support forum, as it now stands, defeats the purpose of saying: Please read the Codex before you Post?
Why bother directing anyone to read the Codex when our support team answers all CSS/XHTML/ Design questions, anyway?
More the point, can someone please explain to me why anyone would want to read the Codex when all CSS/XHTML/ Web Design help they need is but a few keystrokes away?
Yes, for the overly cynical members, I suppose I could just delete my WordPress username/ password, hang up my CSS/XHTML hat, and leave all this nonsense behind me.
But I often read the extraordinary lengths our moderators go to in a vain attempt to help someone they don’t know, someone they’ve never before met, someone who couldn’t be bothered to read the Codex, someone who couldn’t be bothered to come on board and pick up some of this CSS/XHTML/ Web Design slack, and I think to myself: Yes. I can help.
I should help. After all, knowledge shared is knowledge learned.
I suppose I should just deal with it, and move on.