Support » Plugin: WooCommerce » Distance Rate Shipping Plugin

  • Resolved virtualgeorge

    (@virtualgeorge)


    So we have been using distance rate shipping for a few years. Haven’t updated in a while because the client had template monster make modifications and they didn’t use a child theme so on it so will lose all their customizations. Anyways, it has worked great for a few years and I will update everything soon.

    Its for a flower delivery shop that processes orders evvery day but every once in a while we get an incorrect distance calulation on an order. Like where if I search in google it will show the distance as 1.4 miles but on the order it shows 5.8 miles.

    What would cause that if the address was entered correctly on the order page? It does not happen often.

    thanks!!!

    The page I need help with: [log in to see the link]

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  • Plugin Support Andrew

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    If you’re referring to the Distance Rate shipping plugin from WooCommerce.com (https://www.woocommerce.com/products/woocommerce-distance-rate-shipping/) then you would want to submit a ticket (or chat with us) here:¬†https://woocommerce.com/my-account/create-a-ticket/

    If you are using a different plugin, you would want to contact their support team.

    Hopefully that helps! Have a great one!

Viewing 1 replies (of 1 total)
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