Support » Plugin: Disqus Comment System » Disqus won't load

  • “We were unable to load Disqus. For more information please see our documentation on identifier and urls.”

    I updated to WordPress 3.13 and then updated Disqus from within the wordpress admin panel. Disqus failed to load on the frontend. So after reading the Disqus plugin page I renamed the folder from ‘disqus-comment-system’ to ‘disqus’. This didn’t work so then I removed the directory, downloaded again and re-activated. However the name of the new folder downloaded was ‘disqus-comment-system’. Confusing!?

    I will revert back to the previous version for now

    Steve

Viewing 6 replies - 1 through 6 (of 6 total)
  • I’ve noticed that it loads fine on a Post that already had a thread but on Posts with no comments on WP 3.13 I get the “We were unable to load…” message. Did it break under 3.13?

    Okay, it just won’t load on newly created pages. I’m at a total loss here. About ready to ditch Disqus. Even with a brand new post with commenting enabled and using the unaltered Twenty Ten theme… Disqus won’t load. But it DOES load on old posts on my site?! Bizarre.

    brunorios

    (@brunorios)

    same problem here…

    Hi, know it’s been awhile since last response, but did anyone ever figure out what was causing this? I too am experiencing this on a new blog.

    Plugin Author ryanv12

    (@ryanv12)

    @acaffiero It’s hard to say exactly what’s wrong without looking at the site, but we’ve documented the most common reasons for seeing that message here: http://docs.disqus.com/help/10/

    Let us know if that helps!

    Ryan
    Community Support @ Disqus

    thanks, I added the disqus_developer variable to the blog head, and that seemed to fix things. We do have the direcotry of this blog password protected for now.

Viewing 6 replies - 1 through 6 (of 6 total)
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