Display reviews for a Review Category

Resolved benbois
(@benbois)

9 months, 3 weeks ago

Hi,
“Categories of reviews” are quite confusing!

We have 3 Review categories.

We ‘d like to display only reviews of one category (id: 1424) with the shortcode: [site_reviews assigned_terms=”1424″]

Nothing is displayed!

After checking the categories in Post page, the 3 “Categories of reviews” are not present here.

Is it possible to display reviews of one category (of reviews)?

Viewing 13 replies - 1 through 13 (of 13 total)

Plugin Author Gemini Labs
(@geminilabs)

9 months, 3 weeks ago

Normal post/page categories and tags do not work with reviews.

Is the category (ID 1424) a Site Reviews category or a normal post/page category?

Thread Starter benbois
(@benbois)

9 months, 3 weeks ago

Thanks for your quick reply.

I’m talking about a Site Reviews category (like your screenshot) to not mix the both categories types in fact and only use Reviews categories for Reviews.

Is that clear enough?

Plugin Author Gemini Labs
(@geminilabs)

9 months, 3 weeks ago

Have you assigned any reviews to that category?

Thread Starter benbois
(@benbois)

9 months, 3 weeks ago

Yes as you can see here:

View post on imgur.com

Plugin Author Gemini Labs
(@geminilabs)

9 months, 3 weeks ago

1. Make sure that you are using straight (plain-text) ” quotes and not curly ” quotes in the shortcode.

2. If you are using a page builder, make sure to change the text editor to plain text before pasting in the shortcode. When the text editor is in rich text mode, sometimes it will insert invisible <span>tags inside the shortcode which breaks the shortcode options.

Thread Starter benbois
(@benbois)

9 months, 3 weeks ago

1. Here the shortcode I used with straight (plain-text) double quotes:
[site_reviews class="reviewDisplay" display="1" pagination="ajax" hide="response" assigned_terms="1424"]

2. With NO page builder and standard Text Edition mode.

Plugin Author Gemini Labs
(@geminilabs)

9 months, 3 weeks ago

What is the URL of the page that is displaying the shortcode?

Thread Starter benbois
(@benbois)

9 months, 3 weeks ago

Sadly, the website is not yet public.

Thread Starter benbois
(@benbois)

9 months, 3 weeks ago

Here you can see the problem: https://www.langooster.com/test/

Plugin Author Gemini Labs
(@geminilabs)

9 months, 3 weeks ago

The reviews on that page are not assigned to any category.

When reviews are assigned to a category or page, it will look like this in the HTML source:

Make sure that your reviews have been assigned to your categories, you can check the “Categories” column on the the “All Reviews” page to confirm this.

If they have been assigned to a category, then you may need to run the repair tools (find them on the Site Reviews Tools page).

If the repair tools do not fix the problem, try deactivating the Site Reviews plugin and then activating it again.

If you still have this problem after running the tools shown above and after deactivating/reactivating Site Reviews, then please fill out the Contact Support section on the “Help & Support” page and send me your Site Reviews Console Log and Site Reviews System Info files.
Thread Starter benbois
(@benbois)

9 months, 3 weeks ago
The Reviews are indeed assigned to categories:

View post on imgur.com

Here the exact shortcode used on this page:
```
[site_reviews class="reviewDisplay" display="1" pagination="ajax" hide="response" assigned_terms="4896"]
```
I used the 2 repair tools, Desactive/Re-active the plugin for the same result.

So I send you the requested info log.
Plugin Author Gemini Labs
(@geminilabs)

9 months, 1 week ago

@benbois Since I am unable to reproduce this, and since there are no indications as to what could be causing it in the Console and System Info files you sent me, the only way I can maybe help you further is if you had a non-production test website where this issue can be reproduced, or possibly with a Zoom or TeamViewer call where you show me the problem and I try and walk you through troubleshooting steps.

Thread Starter benbois
(@benbois)

9 months, 1 week ago

@geminilabs, I’ll will try to setup a non-prod website to reproduce, test and eventually let you access also!