Support » Plugin: WooCommerce » Display options missing for light box

  • Resolved rmcc4444

    (@rmcc4444)


    I am trying to enable lightbox for product images but my display settings are missing as you can see here –> http://prntscr.com/np2icm

    You can click on the everlasting gobstopper and see a light box doesn’t display:
    https://www.cyberwonka.com/product/replica-1971-everlasting-gobstopper-with-small-display-case/

    I am using the Enfold theme but have tried with Flatesome and it doesn’t work with either.

    Here is my status report:

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    About WordPress
    CyberWonka.com
    11 Plugin Update
    00 Comments in moderation
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    UpdraftPlus
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    System statusToolsLogsScheduled ActionsSystem status
    Stripe is in live mode however your test keys may not be valid. Live keys start with pk_live and sk_live or rk_live. Please go to your settings and, set your Stripe account keys.

    Stripe is enabled, but a SSL certificate is not detected. Your checkout may not be secure! Please ensure your server has a valid SSL certificate

    Please copy and paste this information in your ticket when contacting support:

    Understanding the status report

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.cyberwonka.com
    Site address (URL): http://www.cyberwonka.com
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.5
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.2
    WC Database Prefix: cw_
    MaxMind GeoIP Database: ✔
    Total Database Size: 13.91MB
    Database Data Size: 10.97MB
    Database Index Size: 2.94MB
    cw_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB
    cw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    cw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
    cw_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    cw_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    cw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    cw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    cw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    cw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    cw_blc_filters: Data: 0.02MB + Index: 0.00MB
    cw_blc_instances: Data: 0.02MB + Index: 0.05MB
    cw_blc_links: Data: 0.02MB + Index: 0.06MB
    cw_blc_synch: Data: 0.02MB + Index: 0.02MB
    cw_commentmeta: Data: 0.02MB + Index: 0.03MB
    cw_comments: Data: 0.05MB + Index: 0.09MB
    cw_failed_jobs: Data: 0.02MB + Index: 0.00MB
    cw_layerslider: Data: 0.39MB + Index: 0.00MB
    cw_layerslider_revisions: Data: 2.52MB + Index: 0.00MB
    cw_links: Data: 0.02MB + Index: 0.02MB
    cw_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    cw_options: Data: 2.47MB + Index: 0.08MB
    cw_postmeta: Data: 1.52MB + Index: 0.16MB
    cw_posts: Data: 1.52MB + Index: 0.06MB
    cw_queue: Data: 0.02MB + Index: 0.00MB
    cw_structuring_markup: Data: 0.02MB + Index: 0.02MB
    cw_termmeta: Data: 0.02MB + Index: 0.03MB
    cw_terms: Data: 0.02MB + Index: 0.03MB
    cw_term_relationships: Data: 0.02MB + Index: 0.02MB
    cw_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    cw_usermeta: Data: 0.05MB + Index: 0.03MB
    cw_users: Data: 0.02MB + Index: 0.05MB
    cw_wc_download_log: Data: 0.02MB + Index: 0.03MB
    cw_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    cw_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    cw_wsal_metadata: Data: 1.52MB + Index: 1.52MB
    cw_wsal_occurrences: Data: 0.09MB + Index: 0.11MB
    cw_wsal_options: Data: 0.02MB + Index: 0.00MB
    cw_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
    cw_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 40
    avia_framework_post: 10
    customize_changeset: 2
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    jp_vid_sitemap: 2
    nav_menu_item: 13
    page: 20
    post: 3
    product: 4
    revision: 71
    scheduled-action: 57
    schema: 2
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (11) ###
    
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Duplicate Page: by mndpsingh287 – 3.5
    Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
    Mailchimp for WordPress: by ibericode – 4.5.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.14
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.14
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
    WooCommerce Services: by Automattic – 1.20.0
    WooCommerce: by Automattic – 3.6.2
    WP User Login Notifier: by BuddyDev – 1.0.4
    
    ### Inactive Plugins (16) ###
    
    Analytify - Google Analytics Dashboard: by Analytify – 2.2.12
    Broken Link Checker: by ManageWP – 1.11.8
    Jetpack by WordPress.com: by Automattic – 7.3.1
    Markup (JSON-LD) structured in schema.org: by Kazuya Takami – 4.6.5
    Open external links in a new window: by Kristian Risager Larsen – 1.3.2
    SG Optimizer: by SiteGround – 5.1.2
    WF Cookie Consent: by wunderfarm – 1.1.4
    WordPress Importer: by wordpressdotorg – 0.6.4
    WordPress Starter: by SiteGround – 1.0.0
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.3
    
    WP File Manager: by mndpsingh287 – 4.8
    WP Security Audit Log: by WP White Security – 3.4.0.1
    WPSSO Core [Main Plugin]: by JS Morisset – 4.30.0
    WPSSO Schema JSON-LD Markup: by JS Morisset – 1.44.0
    WPSSO Strip Schema Microdata: by JS Morisset – 1.4.4
    Yoast SEO: by Team Yoast – 11.2 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Enfold
    Version: 4.5.5
    Author URL: https://kriesi.at
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 57
    Oldest: 2019-05-03 22:57:25 +0000
    Newest: 2019-05-09 19:44:55 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    Copy for support

    WordPress environment
    WordPress address (URL): http://www.cyberwonka.com
    Site address (URL): http://www.cyberwonka.com
    WooCommerce version: 3.6.2
    Log directory writable: /home/interes6/public_html/cyberwonka.com/wp-content/uploads/wc-logs/
    WordPress version: 5.2
    WordPress multisite: –
    WordPress memory limit: 768 MB
    WordPress debug mode: –
    WordPress cron:
    Language: en_US
    External object cache: –
    Server environment
    Server info: Apache
    PHP version: 7.3.5
    PHP post max size: 128 MB
    PHP time limit: 120
    PHP max input vars: 1000
    cURL version: 7.59.0, OpenSSL/1.0.2r
    SUHOSIN installed: –
    MySQL version: 5.6.40-84.0-log
    Max upload size: 128 MB
    Default timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte string:
    Remote post:
    Remote get:
    Database
    WooCommerce database version: 3.6.2
    Database prefix cw_
    MaxMind GeoIP database: /home/interes6/public_html/cyberwonka.com/wp-content/uploads/GeoLite2-Country.mmdb
    Total Database Size 13.91MB
    Database Data Size 10.97MB
    Database Index Size 2.94MB
    cw_woocommerce_sessions Data: 0.16MB + Index: 0.02MB
    cw_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB
    cw_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB
    cw_woocommerce_order_items Data: 0.02MB + Index: 0.02MB
    cw_woocommerce_order_itemmeta Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB
    cw_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB
    cw_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB
    cw_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB
    cw_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB
    cw_woocommerce_log Data: 0.02MB + Index: 0.02MB
    cw_blc_filters Data: 0.02MB + Index: 0.00MB
    cw_blc_instances Data: 0.02MB + Index: 0.05MB
    cw_blc_links Data: 0.02MB + Index: 0.06MB
    cw_blc_synch Data: 0.02MB + Index: 0.02MB
    cw_commentmeta Data: 0.02MB + Index: 0.03MB
    cw_comments Data: 0.05MB + Index: 0.09MB
    cw_failed_jobs Data: 0.02MB + Index: 0.00MB
    cw_layerslider Data: 0.39MB + Index: 0.00MB
    cw_layerslider_revisions Data: 2.52MB + Index: 0.00MB
    cw_links Data: 0.02MB + Index: 0.02MB
    cw_mailchimp_carts Data: 0.02MB + Index: 0.00MB
    cw_options Data: 2.47MB + Index: 0.08MB
    cw_postmeta Data: 1.52MB + Index: 0.16MB
    cw_posts Data: 1.52MB + Index: 0.06MB
    cw_queue Data: 0.02MB + Index: 0.00MB
    cw_structuring_markup Data: 0.02MB + Index: 0.02MB
    cw_termmeta Data: 0.02MB + Index: 0.03MB
    cw_terms Data: 0.02MB + Index: 0.03MB
    cw_term_relationships Data: 0.02MB + Index: 0.02MB
    cw_term_taxonomy Data: 0.02MB + Index: 0.03MB
    cw_usermeta Data: 0.05MB + Index: 0.03MB
    cw_users Data: 0.02MB + Index: 0.05MB
    cw_wc_download_log Data: 0.02MB + Index: 0.03MB
    cw_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB
    cw_wc_webhooks Data: 0.02MB + Index: 0.02MB
    cw_wsal_metadata Data: 1.52MB + Index: 1.52MB
    cw_wsal_occurrences Data: 0.09MB + Index: 0.11MB
    cw_wsal_options Data: 0.02MB + Index: 0.00MB
    cw_yoast_seo_links Data: 0.02MB + Index: 0.02MB
    cw_yoast_seo_meta Data: 0.02MB + Index: 0.00MB
    Post Type Counts
    attachment 40
    avia_framework_post 10
    customize_changeset 2
    jetpack_migration 2
    jp_img_sitemap 2
    jp_sitemap 2
    jp_sitemap_master 2
    jp_vid_sitemap 2
    nav_menu_item 13
    page 20
    post 3
    product 4
    revision 71
    scheduled-action 57
    schema 2
    wpcf7_contact_form 1
    Security
    Secure connection (HTTPS): Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors
    Active plugins (11)
    Classic Editor by WordPress Contributors – 1.5
    Contact Form 7 by Takayuki Miyoshi – 5.1.1
    Duplicate Page by mndpsingh287 – 3.5
    Mailchimp for WooCommerce by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
    Mailchimp for WordPress by ibericode – 4.5.2
    UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.16.14
    WooCommerce PayPal Checkout Gateway by WooCommerce – 1.6.14
    WooCommerce Stripe Gateway by WooCommerce – 4.1.16
    WooCommerce Services by Automattic – 1.20.0
    WooCommerce by Automattic – 3.6.2
    WP User Login Notifier by BuddyDev – 1.0.4
    Inactive plugins (16)
    Analytify – Google Analytics Dashboard by Analytify – 2.2.12
    Broken Link Checker by ManageWP – 1.11.8
    Jetpack by WordPress.com by Automattic – 7.3.1
    Markup (JSON-LD) structured in schema.org by Kazuya Takami – 4.6.5
    Open external links in a new window by Kristian Risager Larsen – 1.3.2
    SG Optimizer by SiteGround – 5.1.2
    WF Cookie Consent by wunderfarm – 1.1.4
    WordPress Importer by wordpressdotorg – 0.6.4
    WordPress Starter by SiteGround – 1.0.0
    WP-Optimize by David Anderson, Ruhani Rabin, Team Updraft – 2.3.3
    WP File Manager by mndpsingh287 – 4.8
    WP Security Audit Log by WP White Security – 3.4.0.1
    WPSSO Core [Main Plugin] by JS Morisset – 4.30.0
    WPSSO Schema JSON-LD Markup by JS Morisset – 1.44.0
    WPSSO Strip Schema Microdata by JS Morisset – 1.4.4
    Yoast SEO by Team Yoast – 11.2 – Not tested with the active version of WooCommerce
    Settings
    API enabled: –
    Force SSL: –
    Currency USD ($)
    Currency position left
    Thousand separator ,
    Decimal separator .
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Connected to WooCommerce.com:
    WooCommerce pages
    Shop base: #4 – /shop/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: #7 – /my-account/
    Terms and conditions: Page not set
    Theme
    Name: Enfold
    Version: 4.5.5
    Author URL: https://kriesi.at
    Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce support:
    Templates
    Overrides: –
    Action Scheduler
    Action Status Count Oldest Scheduled Date Newest Scheduled Date
    Complete 57 2019-05-03 22:57:25 +0000 2019-05-09 19:44:55 +0000
    Pending 0 – –
    Canceled 0 – –
    In-progress 0 – –
    Failed 0 – –
    If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance!Version 5.2

    Thank you!

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