Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Display Name changes after editing profile

  • Resolved geekayhu

    (@geekayhu)


    Hi there,

    I’m trying to set up the plugin in a staging environment, but met some problems, namely when I edit the profile (for example the bio section, shown in the screencast video), after saving the profile it changes the user’s display name, eventually deletes it, it disappears even from the database.

    screencast:
    https://drive.google.com/file/d/1i0ziWhGgnyWAWOGl7UdbUCO660Zawhis/view?usp=sharing

    Thanks for your help in advance!
    Kind regards
    Gabe

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 32 total)
  • Thread Starter geekayhu

    (@geekayhu)

    OK, but that makes no sense, sorry to say that.
    The (display) name will be grammatically incorrect, even if it was working, it still doesn’t work. (It is a name of an institution, btw.)

    – set the PHP back, and
    – deleted the spaces in the name (which cannot be left this way, even if it was working)

    G

    took a screencast:
    https://drive.google.com/file/d/1U0wepIIx_tPX2x7PyFi60PM0I3_HZzAq/view?usp=sharing

    missveronica

    (@missveronicatv)

    @geekayhu

    Which Theme are you using during the tests?
    Try to test with a default Theme like “Twenty Twenty-One”

    Thread Starter geekayhu

    (@geekayhu)

    using Elementor Hello theme, but the Troubleshoot mode automatically sets the theme to the default WP theme 2021.

    Same result (as in the video, troubleshooting mode)
    G

    missveronica

    (@missveronicatv)

    @geekayhu

    Install the “Query Monitor” plugin and make the plugin active in the “Health Check & Troubleshooting” plugin. Any PHP errors will be traced by this plugin and displayed in the top line with a red button. A click on the button will display any PHP errors in the page footer.

    https://wordpress.org/plugins/query-monitor/

    Thread Starter geekayhu

    (@geekayhu)

    Hi,

    I installed it, it’s running, everything seems to be just fine. No red button ( “Warnings()” or “Notices()” ). I don’t understand what the purpose of this was, though, and still don’t understand where we are going with this. I bet it is not PHP error site-wise.

    Any other solution? Because it leads nowhere, I’m sorry.

    It must be the plugin because now it’s getting a little bit frustrating for me, and I installed a clean WP site on one of our servers (same SiteGround configuration). Nothing is on there, just a WP installation with UM installed (https://raidproject.taipan.hu/)

    I do not want to install any other plugin to check if there are other problems, because the UM plugin must be buggy as the site is empty, you can see that I just installed it.

    see screencast:
    https://drive.google.com/file/d/1sA9RZzD1u9hPC2wOH6Qx_qXHghibvUSl/view?usp=sharing

    Thanks
    Gabe

    missveronica

    (@missveronicatv)

    @geekayhu

    I have tried many times with different configurations without being able to reproduce your error so it’s difficult to solve your issue without your tests.

    When I look at your site https://raidproject.taipan.hu/ it’s not a clean install.

    You have 22 errors all are 404 HTML with missing CSS and Javascript files mainly from Woocommerce and your Storefront theme.

    Switch Theme to the default “Twenty Twenty-One” theme.

    Thread Starter geekayhu

    (@geekayhu)

    OMG. This is … not helping… never mind… I’m getting so tired of this. It’s just unbelievable that having now 4 sites with the same problem.

    I still don’t understand if, for instance, WooCommerce was to be deleted, and left CSS or javascript, what is to do with UM? What if I don’t need WooCommerce, and delete that plugin, or any other theme? And the video WAS with the default Theme, Twenty-twenty-one.

    At this stage, support would have asked for login credentials to check what is going on, since we, users, cannot figure it out.

    [redacted]

    Thanks
    Gabe

    created another screencast:
    https://drive.google.com/file/d/16hEIKJy44GbKHfOgv7c5Kzp_cPxoxm5K/view?usp=sharing

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    @geekayhu Please don’t offer to send or post logon credentials on these forums:

    https://wordpress.org/support/guidelines#the-bad-stuff

    You can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter or send site credentials on these forums. We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.

    Thread Starter geekayhu

    (@geekayhu)

    As you can see the previous message was moderated. Please let’s find a way that you can log in to this testing site (which credentials were removed, understandably.)

    Thank you
    Gabe

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    @geekayhu If @missveronicatv or anyone else asks you for a login, they’ll get in trouble here. Please do not offer credentials; no one may ask for them. Period.

    Thread Starter geekayhu

    (@geekayhu)

    @sterndata
    FYI The dev’s website does not offer support ticket (for the free plugin) on their website. The free plugin support is redirected here. As for “Period”… I can’t do anything else, if we have a never-ending conversation. Period.

    • This reply was modified 5 months ago by geekayhu.
    • This reply was modified 5 months ago by geekayhu.
    Thread Starter geekayhu

    (@geekayhu)

    Dear @missveronicatv

    Please check the screencast video, and if any solution you may find, please, let me know.

    Thank you
    Gabe

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @geekayhu

    Have you tried adding the First name and Last name fields to the Profile form? I think UM uses the username when there are no First name and Last name fields in the UM Profile Form.

    Regards,

    Thread Starter geekayhu

    (@geekayhu)

    Hi,

    Hi,

    – no, I haven’t added first and last name, because it’s a institution profile, none of them are needed (on the main site, when this thread started)
    – you “think” UM uses username? OMG, how is it that “you” as support don’t know that???
    – as you can see on the screencast, the first time you open the profile (user) page, it’s displayed correctly. If that was the case, the username was displayed first-hand. “I think” – as it would make sense.
    – the editing option (more exactly “saving”) must trigger something that causes this bug
    – again, what if I don’t need first/last name?
    – lastly, the default profile of UM does NOT have first/last name (why should I use if I don’t need it)
    – the last video was a clean install of both WP and UM. The plugin seems to be buggy itself. No settings were made, and it doesn’t work correctly. It’s not normal!
    – if you made the effort to install a clean WP and UM with basic or no additional settings (as I did), you might see if for yourself. It happens on 4 sites now, can’t be coincidence, or server or php/css, whatever bug, since the last video is a clean install.

    Regards
    Gabe

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @geekayhu

    UM is designed as a profile for users for community/membership sites. If you are using it for an institution or designing it as a Page, you need to customize it with UM hooks.

    Regards,

Viewing 15 replies - 16 through 30 (of 32 total)
  • You must be logged in to reply to this topic.