Title: display issues with template
Last modified: December 18, 2018

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# display issues with template

 *  Resolved [andy3000](https://wordpress.org/support/users/andy3000/)
 * (@andy3000)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/display-issues-with-template/)
 * I switched the default image in [http://cigarleisure.com/wp-content/plugins/woocommerce-abandoned-cart/includes/templates/template_1.php](http://cigarleisure.com/wp-content/plugins/woocommerce-abandoned-cart/includes/templates/template_1.php)
 * to [https://www.cigarleisure.com/wp-content/uploads/abandoned-cart2.jpg](https://www.cigarleisure.com/wp-content/uploads/abandoned-cart2.jpg)
 * and purged cache and opcache but the emails still display the default image.
   
   Also our header image displays 2x on the Abandoned Cart emails but not 2x on 
   any other email. What line should I edit to remove the duplicated header image?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdisplay-issues-with-template%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * (@chetnapatel)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/display-issues-with-template/#post-11011841)
 * Hi,
 * Thank you for explaining your queries with the screenshot.
 * **Regarding the Image issue:**
 * You can remove the image of email template from “Visual” or “Text” mode of Email
   Body section. And then you can add the image which you want by clicking the “
   Add Media” button of TinyMCE editor. You do not need to make the changes in the
   template file.
 * Here is the screenshot for your reference: [http://prntscr.com/lxekr6](http://prntscr.com/lxekr6)
 * Can you please add the image in the Email Body and check whether the image is
   showing correctly or not?
    ** Regarding Header Image:
 * Can you kindly share with us the screenshot of abandoned cart reminder email 
   and WooCommerce Emails?
 * Also, can you tell me the “Use WooCommerce Template Style” setting is enabled?
   As if this setting will be checked then our plugin will get the hthe eader image
   from WooCommerce setting( WooCommerce > Settings > Emails menu ).
 * Let me know if you have any question with this.
 * Regards,
    Chetna Bhutka
 *  Thread Starter [andy3000](https://wordpress.org/support/users/andy3000/)
 * (@andy3000)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/display-issues-with-template/#post-11013100)
 * Thanks when I edited the image there it worked. 2nd header image disappeared 
   when I unchecked that box.
 * One more question:I have the subject set as
    Hey {{customer.firstname}}!! You
   etc. Test emails read Hey John- I’m assuming that is only the test email.
 *  Plugin Contributor [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * (@chetnapatel)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/display-issues-with-template/#post-11019335)
 * Hi,
 * I am glad to know that you are able to solve image issues.
 * **Regarding First name issue,**
 * Yes, it is only for the test email. We do not have any real data for the test
   email. So, we have hardcoded the first name as “John”. You will be able to see
   the customer’s first name in the actual abandoned cart reminder email.
 * Let me know if you have any further question with the plugin.
 * Regards,
    Chetna Bhutka

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘display issues with template’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-abandoned-cart/assets/icon-256x256.png?rev=2369396)
 * [Abandoned Cart Lite for WooCommerce](https://wordpress.org/plugins/woocommerce-abandoned-cart/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-abandoned-cart/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/reviews/)

## Tags

 * [display](https://wordpress.org/support/topic-tag/display/)

 * 3 replies
 * 2 participants
 * Last reply from: [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/display-issues-with-template/#post-11019335)
 * Status: resolved