• Since the latest update, all of our custom content pop-ups are rendering display errors.

    1) Instead of text, a video appears.
    2) The size of the images are chopped off
    3) The size of the popup is cut-off

    And on and on. This is a poorly executed upgrade. Please go back to the drawing board and patch up your errors.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tim


    Hey there @simplycharly.

    Really sorry to hear about the issues you’ve been facing.

    We do have a QA process in place, however, due to the nature of the beast (WordPress, hosting environments, third party code, something we missed, etc) sometimes things do regrettably slip by. I’ve passed this back to QA to thoroughly test.

    Can you let me know what theme you’re using, any plugins and a link to your site or sandbox site where this is happening so that we see first hand and look at it through developer tools. 🙂

    1) Instead of text, a video appears.

    I’d also like to know what video you see? Perhaps you can link to that happening?

    I look forward to getting this matter resolved.


    Sorry, but judging by all of the comments on this board about the numerous errors this update has wrought, I think the issue may be on your end instead of ours.

    At every phase there’s a reported issue. I think it was a poorly planned release. Go back to the drawing board and beta test this update. It’s a promising update, but poorly designed.

    Plugin Support Nastia – WPMU DEV Support


    Hello @simplycharly, hope you are doing well today!

    I apologize for the frustration this has caused.

    We could replicate the issues with the size of the images and popups are cut off and our developers already working on a new fix.

    1) Instead of text, a video appears.

    This issue, I’m afraid we can’t replicate from our end.

    It would help a lot to get to the bottom of this if you could give us a little more information on how we could reproduce this.

    Do you use any video links inside the Custom Content that might overlay a text? Please let us know if the PopUp content includes any shortcodes from other plugins or iframe code. Please, share Custom Content settings as well.

    Would you please share a link to your site where the text is replaced by video so we could see it up close? If this is not possible would you please create a screencast using tools like Monosnap and upload it here so we could see it?

    We’re waiting for your response.

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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