Support » Plugin: WooCommerce - Sendinblue Add-on » Display issue on the “Customer sync” popup

  • benoitfouc

    (@benoitfouc)


    Hi there, i wanna report a bug using the customer sync feature.

    When the popup appear i can select a list in order to sync my WooCommerce customers data on the SendInBlue list. All lists appears, the problem : they never desapear lol

    Look at this screen : https://i.gyazo.com/9d1d135dfce7f38de49fc5bf64f07068.png

    That’s cool, i see all my lists. But i’ve select the only list à need, now i want to hidde lists because i don’t see the bottom informations (attributs). And… i can’t ! The list of the lists appear and never disapear lol

    I’m trying by clicking on the blank, press ESCAP… but all times that close completly the popup. And if i clic again on the popup, all lists still appear lol

    regards

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hi @benoitfouc

    Thanks for reaching out.

    Please may you let me know which browser you are using? We recommend Chrome or Firefox for the best experience.

    I was unable to replicate the error when testing.

    Looking forward to hearing back from you.

    Sarah

    Thread Starter benoitfouc

    (@benoitfouc)

    Hi Sarah, i’m using the last version of Google Chrome.

    I’ve replicate this issue on my developpement website, i can give u credentials if you want.

    To be sure, i’m talking about the Customer Sync feature on WooCommerce > Settings > SendinBlue.

    i’ve made this little video : https://i.gyazo.com/e4f31ea4cc5bd667849abd0a8cea9673.mp4

    • This reply was modified 4 months ago by benoitfouc.
    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hey @benoitfouc

    Thanks for the video – super helpful.

    I am chatting with our developers now. Please may you confirm you are using the latest version of our plugin?

    We are taking a look at this now.

    I will get back to you soon.

    Thread Starter benoitfouc

    (@benoitfouc)

    Hi there, pleasure 🙂

    I’m using Google Chrome : Version 92.0.4515.131 (Build officiel) (64 bits)
    Your plugin : Sendinblue – WooCommerce Email Marketing Version 2.0.28

    Regards

    Thread Starter benoitfouc

    (@benoitfouc)

    I take this ticket to inform you that my debug file is flood by an PHP Notice :
    PHP Notice: Trying to access array offset on value of type null in /wp-content/plugins/woocommerce-sendinblue-newsletter-subscription/woocommerce-sendinblue.php on line 419

    This message appear A LOT of times. That’s probably an other “issue”.

    regards

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @benoitfouc

    Just checking in to let you know we are still looking into this. We have been unable to replicate this error.

    Please may you reinstall the plugin and see if this resolves.

    Thank you

    Thread Starter benoitfouc

    (@benoitfouc)

    Hi there, i’ve completly remove the plugin and install it again.

    I’ve log out and login.

    [video src="https://i.gyazo.com/2d0e4d9ad9afe22ed292acb8c359bae5.mp4" /]

    Issue still here.

    So i decide to disable all other plugins (except WooCommerce) and switch theme from Salient to Storefront and surprise :
    [video src="https://i.gyazo.com/9451de02c505eb671e89dd37e8de1068.mp4" /]

    That’s working, so this is definitly a compatibility issue with one of these two Salient plugins :
    -Salient Core – Version 1.8.3
    -Salient WPBakery Page Builder – Version 6.6.0

    Regards

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @benoitfouc – Pleased to hear you resolved this. I will feed your response back to our plugins team.

    Please reach out with anything else we can help with.

    Sarah

    Thread Starter benoitfouc

    (@benoitfouc)

    Hi there, no my issue is not resolve, this is a conflict between your plugin and Salient theme.

    Maybe need to be fixed

    regards

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Thanks, @benoitfouc . I have passed this on to the team who will review. I will update you.

    Thankyou

Viewing 10 replies - 1 through 10 (of 10 total)
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