"The refund policy is unfortunate but necessary because some people out there can't behave respectfully. They buy a plugin and 5 minutes later demand a refund saying it doesn't work - which is total nonsense."
The IgniteWoo site has great sales copy but no demos and no documentation until you purchase. I asked for info pre-sale and got none but took a gamble based on the sales copy and purchased a 5 license for Store Manager Pro only to find that order export to CSV did not include customer names and addresses.... something I would think was pretty basic.
That took only 5 minutes to discover, including reading the documentation which only said there was nothing to configure! To say that spotting something blindingly obvious within 5 minutes is utter nonsense is utter nonsense in itself.
No response from support, and to add insult ti injury the purchased 5 x license shows as only 2 in their admin.
Really disappointed and considering CC chargeback due to lack of response and unfit for purpose.
I've donated to a number of free plugins, and bought others over the past 5 years working with WordPress, but my experience so far with IgniteWoo is the worst I have ever come across by several miles.
At least when a plugin is in the WordPress Repository it is possible to leave feedback for it - even if it has a paid version.