Display issue

Resolved jmfouquer
(@jmfouquer)

1 month, 1 week ago
My site is facing a problem that I have never encountered.
This is what appears when a user wants to display a page with several flipbooks.
It’s the same on a page with a single flipbook.

Here is the message that appears on the page and does not disappear, even after loading.

“Please wait while flipbook is loading. Form more related info, FAQs ans issues please refer to DearFlip WordPress Flipbook Plugin Help documentation.”

So far everything was working perfectly.
I tried to reinstall a previous save, but no result.
Thank you for your help !

Jean-Marie
- This topic was modified 1 month, 1 week ago by jmfouquer.
- This topic was modified 1 month, 1 week ago by jmfouquer.
The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author DearHive
(@dearhive)

1 month, 1 week ago

Hi,

Please do not use multiple embedded flipbooks in the same page.

Multiple simultaneous flipbooks will use toomuch resources and crash the page, especially in devices with low memory.

https://dearflip.com/docs/dearflip-wordpress/issues-and-faqs/multiple-flipbooks-in-a-page/

Instead use lightbox solution. https://dearflip.com/flipbook-examples/

Best Regards,

DearHive

Thread Starter jmfouquer
(@jmfouquer)

1 month, 1 week ago

Hi,

Thank you for your fast answer.

However, the same issue occurs for pages with a single document like this: https://ensemble-mouvement.com/brochure-retraite/

Is there another problem?

Thanks in advance for your suggestions

Jean-Marie

Plugin Author DearHive
(@dearhive)

1 month, 1 week ago

Hi,

We see that the CSS file is missing. and the text is displayed on top of the flipbook. Most possibly because some cache plugin or minify/combine is causing issue. Try by disabling that feature and check.

We too use litespeed but do not have such issues.

Best Regards,

DearHive

Thread Starter jmfouquer
(@jmfouquer)

1 month, 1 week ago

Hi,

I disabled the cache (litespeed), but it doesn’t change anything.
The display is still defective.
Do you have another idea?

Thread Starter jmfouquer
(@jmfouquer)

1 month, 1 week ago

I understand even less, because some pages with dFlipBooks work correctly:

https://ensemble-mouvement.com/trois-brochures-chomage-democratie-et-ecologie/

https://ensemble-mouvement.com/brochure-ukraine-2/

https://ensemble-mouvement.com/brochure-ukraine/

Do you see an explanation?

Plugin Author DearHive
(@dearhive)

1 month, 1 week ago

Hi,

now we see all pages working properly. even the first one you sent.
https://ensemble-mouvement.com/la-lettre-densemble/
Looks like cache issue is resolved.

Just don’t use too many embedded flipbooks in a page.
The flipbooks are anyway too small for people to read. and they need to click on fullscreen. So it is anyway same as opening in lightbox. https://dearflip.com/flipbook-examples/

Thread Starter jmfouquer
(@jmfouquer)

1 month, 1 week ago

Hello,

Thank you for your help and your responsiveness.
However, I didn’t fully understand why some pages worked properly and others didn’t.
On the other hand, I will follow your recommendation, which seems to me quite relevant and which I should have implemented as the number of dFlipBooks increased.
Thanks again
Sincerely
Jean Marie

Thread Starter jmfouquer
(@jmfouquer)

1 month ago

Hello

I’m coming back to you to try to resolve the problem of conflict between litespeed and dflip.
Following your advice, I have replaced all flipbooks with thumb mode.
No running issues as far as I can see.

https://ensemble-mouvement.com/brochure-ukraine-2/

https://ensemble-mouvement.com/trois-brochures-chomage-democratie-et-ecologie/

https://ensemble-mouvement.com/trois-brochures-chomage-democratie-et-ecologie/

https://ensemble-mouvement.com/brochure-retraite/

https://ensemble-mouvement.com/la-lettre-densemble/

https://ensemble-mouvement.com/brochure-ukraine/

On the other hand, if I restart the cache with litespeed, the display starts to malfunction again.
How can I do, because my site is obviously slowed down and my host’s dashboard prompts me to activate the cache with litespeed ?

Thanks

Jean-Marie

Plugin Author DearHive
(@dearhive)

1 month ago

Hi,

This is what litespeed recommends in such conflicting situation:

https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/

View post on imgur.com

We too use litespeed in our site, so it should work.

Thread Starter jmfouquer
(@jmfouquer)

1 month ago

Hello,

I applied the solution you suggested.

The issues disappeared.

Thank you for your help !

Jean-Marie

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