Title: Disorder with plugin Last modified: May 26, 2022 --- # Disorder with plugin * Resolved [jonoon](https://wordpress.org/support/users/jonoon/) * (@jonoon) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/) * Hello. In the new version with the schema pro plugin, it has a protod Schema Pro is not displayed on the product page when the web story is active Viewing 11 replies - 1 through 11 (of 11 total) * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15680567) * Hi [@jonoon](https://wordpress.org/support/users/jonoon/) thanks for getting in touch. Could you please explain in more detail the issue you are facing here. Since updating to Web Stories 1.21.0 are you having issues with the Schema Pro plugin you mentioned? If possible it would be useful to see a screen recording of what you are referring to. You can use [Loom](https://loom.com) to record and share this here. * It would also be helpful if you could provide your [Site Health information](https://imgur.com/Rtkmsba). You can share [privately](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform) if you prefer. * Could you confirm if this is also an issue when using an [Incognito](https://imgur.com/ALzgiHp) browser? * Thread Starter [jonoon](https://wordpress.org/support/users/jonoon/) * (@jonoon) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15681668) * Hello, thank you for your attention [https://s6.uupload.ir/files/photo_2022-05-26_17-28-49_rlla.jpg](https://s6.uupload.ir/files/photo_2022-05-26_17-28-49_rlla.jpg) In the first photo As you can see when we want to add a new product The schema pro widget is not displayed [https://s6.uupload.ir/files/photo_2022-05-26_17-28-52_dl8r.jpg](https://s6.uupload.ir/files/photo_2022-05-26_17-28-52_dl8r.jpg) But in the second photo, immediately after disabling the web story plugin The schema pro plugin widget is displayed. This happened when the web story plugin was updated to a new version But at the same time, WordPress was updated to version 6 [https://s6.uupload.ir/files/photo_2022-05-26_17-41-40_82hp.jpg](https://s6.uupload.ir/files/photo_2022-05-26_17-41-40_82hp.jpg) In this photo, you can see the site information * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15681727) * [@jonoon](https://wordpress.org/support/users/jonoon/) thank you for the information and screenshots. Could you please share your Site Health Information which can can find [here](https://imgur.com/Rtkmsba) using [this form](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform) please as I can take a closer look at your setup this way. * Could you please also confirm what browser you are using and if this is also an issue when using an [Incognito](https://imgur.com/ALzgiHp) browser? * Could you also explain what product page you are referring to? Is this part of a WooCommerce setup? * Thread Starter [jonoon](https://wordpress.org/support/users/jonoon/) * (@jonoon) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15681936) * ``` ### wp-core ### version: 6.0 site_language: fa_IR user_language: fa_IR timezone: Asia/Tehran permalink: /%postname%/ https_status: true multisite: false user_registration: 1 blog_public: 1 default_comment_status: open environment_type: production user_count: -1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/matin/public_html wordpress_size: 375,34 مگابایت (393567890 bytes) uploads_path: /home/matin/public_html/wp-content/uploads uploads_size: 256,98 مگابایت (269460379 bytes) themes_path: /home/matin/public_html/wp-content/themes themes_size: 23,43 مگابایت (24569303 bytes) plugins_path: /home/matin/public_html/wp-content/plugins plugins_size: 224,07 مگابایت (234956506 bytes) database_size: 6,81 گیگابایت (7314175321 bytes) total_size: 7,67 گیگابایت (8236729399 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: DinaKala (dinakala) version: 4.5 author: میثم حسینخانی author_website: http://dinakala.elmfile.ir parent_theme: none theme_features: core-block-patterns, widgets, menus, widgets-block-editor, post-thumbnails, title-tag, html5, automatic-feed-links, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-style theme_path: /home/matin/public_html/wp-content/themes/dinakala auto_update: غیرفعال‌ شده ### wp-themes-inactive (1) ### Twenty Twenty-Two: version: 1.1, author: تیم وردپرس (latest version: 1.2), به‌روز‌رسانی خودکار غیرفعال است ### wp-mu-plugins (1) ### Elementor Safe Mode: version: 1.0.0, author: Elementor.com ### wp-plugins-active (17) ### Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, به‌روز‌رسانی خودکار غیرفعال است Dokan: version: 3.5.0, author: weDevs, به‌روز‌رسانی خودکار غیرفعال است Dokan Pro (Business Plan): version: 3.6.0, author: weDevs, به‌روز‌رسانی خودکار غیرفعال است Elementor: version: 3.6.5, author: Elementor.com, به‌روز‌رسانی خودکار غیرفعال است Element Pack Pro: version: 6.0.12, author: BdThemes (latest version: 6.0.13), به‌روز‌رسانی خودکار غیرفعال است Gravity Forms: version: 2.5.1, author: Gravity Forms, به‌روز‌رسانی خودکار غیرفعال است kk Star Ratings: version: 5.2.11, author: Kamal Khan, به‌روز‌رسانی خودکار غیرفعال است Rank Math SEO: version: 1.0.89.1, author: Rank Math, به‌روز‌رسانی خودکار غیرفعال است Rank Math SEO PRO: version: 3.0.12, author: Rank Math, به‌روز‌رسانی خودکار غیرفعال است Restrict Content Pro: version: 3.5.12, author: iThemes, به‌روز‌رسانی خودکار غیرفعال است Schema Pro: version: 2.7.2, author: Brainstorm Force, به‌روز‌رسانی خودکار غیرفعال است Web Stories: version: 1.21.0, author: Google, به‌روز‌رسانی خودکار غیرفعال است WooCommerce: version: 6.5.1, author: Automattic, به‌روز‌رسانی خودکار غیرفعال است WP-Parsidate: version: 4.0.1, author: WP-Parsi Team, به‌روز‌رسانی خودکار غیرفعال است WP Rocket: version: 3.11.2, author: WP Media, به‌روز‌رسانی خودکار غیرفعال است افزونه پرداخت امن زرین‌پال برای ووکامرس: version: 4.8.1, author: Masoud Amini , alireza yousefi, به‌روز‌رسانی خودکار غیرفعال است درگاه پرداخت زرین پال برای Restrict Content Pro: version: 3.2.4, author: حنّان ابراهیمی ستوده Update to new A.Y, به‌روز‌رسانی خودکار غیرفعال است ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1808 imagemagick_version: ImageMagick 7.1.0-20 Q16-HDRI x86_64 2022-01-22 https://imagemagick.org imagick_version: 3.5.1 file_uploads: File uploads is turned off post_max_size: 1024M upload_max_filesize: 2048M max_effective_size: 1 گیگابایت max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 122 مگابایت imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 37500 imagick::RESOURCETYPE_MAP: 512 مگابایت imagick::RESOURCETYPE_MEMORY: 256 مگابایت imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV gd_version: 2.2.5 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown ### wp-server ### server_architecture: Linux 3.10.0-962.3.2.lve1.5.67.el7.x86_64 x86_64 httpd_software: LiteSpeed php_version: 8.0.19 64bit php_sapi: litespeed max_input_variables: 1000 time_limit: 30 memory_limit: 2048M max_input_time: 60 upload_max_filesize: 2048M php_post_max_size: 1024M curl_version: 7.71.0 OpenSSL/1.1.1d suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.3.35-MariaDB client_version: 10.3.34-MariaDB max_allowed_packet: 536870912 max_connections: 2500 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/matin/public_html/wp-content WP_PLUGIN_DIR: /home/matin/public_html/wp-content/plugins WP_MEMORY_LIMIT: 512M WP_MAX_MEMORY_LIMIT: 2048M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: تعریف نشده DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### web_stories ### web_stories_version: 1.21.0 web_stories_db_version: 3.0.14 web_stories_amp_version: 2.3.0-alpha web_stories_cdn_url: https://wp.stories.google/static/17 web_stories_dev_mode: false web_stories_theme_support: غیر فعال شده web_stories_enabled_experiments: فهرست شناور: فعال شده Caption hotlinking: فعال شده Audio hotlinking: فعال شده Layer locking: فعال شده web_stories_libxml_version: 2.9.7 ``` * I did not know which one you wanted, so I sent them all We use Google Chrome browser and there is this problem in incognito mode Yes I use WooCommerce * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15682047) * [@jonoon](https://wordpress.org/support/users/jonoon/) Could you please try switching back to Web Stories plugin version 1.20.0 temporarily and checking if this also happens with this version? You can get the zip file for the previous version [here](https://github.com/GoogleForCreators/web-stories-wp/releases/download/v1.20.0/web-stories.zip). * You can then go to **Plugins > Add New > Upload Plugin** and choose the previous version and overwrite your current plugin. * Confirm the plugin has updated back to the previous version from the **Plugins > Installed Plugins** page. Now check this once more to confirm if the issue has gone away or if you still see it. * Thread Starter [jonoon](https://wordpress.org/support/users/jonoon/) * (@jonoon) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15682101) * Yes, the problem was fixed by going back to the previous version * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15682442) * [@jonoon](https://wordpress.org/support/users/jonoon/) I will check in with the team to see if there has been anything changed in the new version which could be causing this but in the meantime if you wish to use the previous version to get around this issue then feel free to do so. * [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15692225) * [@jonoon](https://wordpress.org/support/users/jonoon/) Just to update you that we believe this may be related to a recently open GitHub issue which is being investigated. You can find more information on this issue here: [https://github.com/GoogleForCreators/web-stories-wp/issues/11581](https://github.com/GoogleForCreators/web-stories-wp/issues/11581). * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15700493) * [@jonoon](https://wordpress.org/support/users/jonoon/) Hello there, Web Stories version 1.21.1 has been released. Could you please update and confirm in an incognito window if the issue has subsided? * Thread Starter [jonoon](https://wordpress.org/support/users/jonoon/) * (@jonoon) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15702187) * Hello. Thank you for your efforts. Yes, the problem has been fixed in the new update * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15703694) * [@jonoon](https://wordpress.org/support/users/jonoon/) Thank you for your update. Glad to hear it has been resolved. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Disorder with plugin’ is closed to new replies. * ![](https://ps.w.org/web-stories/assets/icon.svg?rev=2386543) * [Web Stories](https://wordpress.org/plugins/web-stories/) * [Frequently Asked Questions](https://wordpress.org/plugins/web-stories/#faq) * [Support Threads](https://wordpress.org/support/plugin/web-stories/) * [Active Topics](https://wordpress.org/support/plugin/web-stories/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/web-stories/unresolved/) * [Reviews](https://wordpress.org/support/plugin/web-stories/reviews/) * 11 replies * 3 participants * Last reply from: [Luckyna San](https://wordpress.org/support/users/luckynasan/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/disorder-with-plugin/#post-15703694) * Status: resolved