Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Dismiss notice Undefined

  • Resolved Haydrion Rayel

    (@haydrionrayel)


    Thanks for installing NextGEN Gallery! Want help creating your first gallery? Launch the Gallery Wizard. If you close this message, you can also launch the Gallery Wizard at any time from the NextGEN Overview page. Dismiss

    and when I click on Dismiss it says : Undefined. and the message is still there, it won’t go away

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Imagely

    (@imagely)

    Hi @haydrionrayel,

    We are really sorry to hear of the encountered problem.
    Could you please try to temporarily deactivate the plugins excepting NextGen Gallery and try to dismiss the notice again?

    Hope this helps,
    Mihai

    Same problem for me. Tried this solution but it still won’t go away. Still the undefined message.

    Plugin Author Imagely

    (@imagely)

    Hi,

    We’ve launched NextGen Gallery 3.1.2 a day ago. In case that you aren’t using the latest version, can you please try to update to it then check again?

    Mihai

    Nope. Still undismissable!

    Plugin Author Imagely

    (@imagely)

    Hi @haydrionrayel and @patbell101

    It seems that it’s an existing bug.
    If you are so kind, could you please try to create at least one gallery and see if the message is no longer there?

    Please, keep us posted.

    – Gaby

    Thread Starter Haydrion Rayel

    (@haydrionrayel)

    I have tried even on a fresh WordPress 4.9.8 install, but have the same error, created a gallery, have the same problem. Message won’t go away, so I downgraded nextgen to version 3.1.0 but no succes. I downgraded than nextgen to version 3.0.16 and finally the message go away. So Nextgen version 3.0.16 works, above that gave the error undefined on all wordpress installs from wordpress 4.9.8 till 5.0.2

    Plugin Author Imagely

    (@imagely)

    Thanks for the details, @haydrionrayel.

    I’ve added this information for our developers and hope that it will help them to figure out what triggers this problem.

    We are sorry for the inconveniences,
    Mihai

    Same issue. Have informed used to ignore the message but would be great to resolve this.

    Plugin Support gabyimagely

    (@gabyimagely)

    Hi @haydrionrayel

    This appears to be a duplicate of the other forum thread here: https://wordpress.org/support/topic/gallery-keeps-loading/. Sorry that we didn’t
    notice that before.

    We have answered back on that forum thread, and we are asking you if it is possible to create a bug report. I am going to mark this forum thread as resolved to close it. Let’s focus our conversation on that other thread, please.

    – Gaby, Customer Support.

    Same problem for me too.

    An undefined dialog box pops up when trying to dismiss “Thanks for installing NextGEN Gallery! Want help creating your first gallery? Launch the Gallery Wizard. If you close this message, you can also launch the Gallery Wizard at any time from the NextGEN Overview page.”

    Update:

    The message does go away once you add a gallery.

    Hi

    It would be more polite if the message went away when clicking Dismiss, given that is the purpose of the Dismiss option.

    Indeed, like ALL other well behaved plugins do.

Viewing 13 replies - 1 through 13 (of 13 total)
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