Support » Plugin: Visual Form Builder » Dishonesty

  • Danilo Yali

    (@danilo-yali)


    I originally bought two licenses and these were one-off purchases. I am now told by the developer that because he has upgraded the software I need to purchase new licenses. At no time was I ever warned that this may not be the case down the track. I find this very dishonest.

    When people leave negative comments in these reviews, the developer complains that he has not been given a chance to assist in resolving the issue. I have done that, but I had no response. I explained that it was unfair to purchase the software being advertised as a one-off purchase and that now he wants me to purchase the software. Extremely dishonest and unethical. I have been truly ripped off by this developer. Software is always been upgraded/developed.

    • This topic was modified 1 month ago by  Danilo Yali.
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  • Plugin Author Matthew Muro

    (@mmuro)

    Thank you for expressing your concern for the way we do business. I have contacted our processor to issue a refund for your purchase from 6 years ago. You should receive an email about the refund. This is not common practice, but we feel that your case is special. Wishing you nothing but the best on your future endeavors.

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