Title: Disgusting Plugin
Last modified: February 13, 2018

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# Disgusting Plugin

 *  Resolved [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * (@considerthis1)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/)
 * I bought a year of Vault and followed the instructions to download and install
   UpDraftPlus, but it does not recognize the signin I was sent by vault.
 * DISGUSTING waste of time.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * (@considerthis1)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9966541)
 * Apparently the reason it’s not working is that my credit union sees the name 
   of the company you use to accept payments as suspicious.
 * I’ve called them, twice, and am told to do the transaction again. I don’t want
   to be charged twice…
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9967518)
 * Hello Karen,
 * I have now confirmed that your payment went through on the second attempt. Please
   do contact support at updraftplus.com if you have any further problems, and someone
   will be pleased to help – wordpress.org do not want their forums to be used for
   queries relating to commercial purchases.
 * (For what it’s worth, we use stripe.com for payments – probably the market leader
   in this market, so, I wonder what they did not like about them).
 * David
 *  Thread Starter [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * (@considerthis1)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9967521)
 * I cannot connect so as to use the Vault. So I’m pretty… disgusted, still.
    I 
   have tried 5 times, with no success.
 *  Thread Starter [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * (@considerthis1)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9967524)
 * the support at Updrafts appears to be a series of written things.
 *  Thread Starter [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * (@considerthis1)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9967545)
 * Totally HORRIBLE system. When I got to support there’s a link to… GOOGLE Search.
   This is not ideal.
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9967557)
 * Hi Karen,
 * I have replied to the tickets you have opened on updraftplus.com. I cannot reply
   further here, as the rules of wordpress.org request that their support forums
   for free plugins are not used to provide commercial support ([https://make.wordpress.org/support/handbook/forum-welcome/#do-not-post-about-commercial-products](https://make.wordpress.org/support/handbook/forum-welcome/#do-not-post-about-commercial-products)).
   The link to open a ticket is just below the search facility, though, it looks
   like you already found that.
 * David
 *  Thread Starter [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * (@considerthis1)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9983491)
 * Thanks… What the credit unions “suspicious Activity” voice message said was not
   the same thing as is showing on the withdrawal. So I can’t tell you what the 
   first, declined, name was. I called the credit union and they read me what was
   declined… it was updraft… but when the recorded voice thing called, I know it
   said “computer” as a part of the name… Very confusing, and clearly the credit
   union was being careful but extremely unhelpful…

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Disgusting Plugin’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [considerthis1](https://wordpress.org/support/users/considerthis1/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/disgusting-plugin-2/#post-9983491)
 * Status: resolved