After reconsideration: Very good Plugin -be careful not to lose your translation

  • FinnDorian

    (@finndorian)


    8 months, 2 weeks ago

    I like the extension, but I was scared first, because I got an email that my translation might be lost, if I don’t subscribe… I’ve already put a lot of work into it… I can’t afford 15€/month for the starter plan…

    But thanks to the support I could reduce my words to less than 2000 and I’m able to stay in the free plan.

    I still don’t like this scary way of doing business, but I give 5 Stars as I am now happy with the free service I got!

    If you have the money, you should support them!

    • This topic was modified 8 months, 2 weeks ago by FinnDorian.
    • This topic was modified 8 months, 2 weeks ago by FinnDorian.
    • This topic was modified 8 months, 2 weeks ago by FinnDorian.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Weglot Translate Team

    (@remyb92)

    8 months, 2 weeks ago

    Hi,

    Thank you for taking the time to share your feedback. We’re really sorry for the inconvenience, and we understand how frustrating this situation must be.

    Just so you know, Weglot includes features to help reduce your word count, like excluding specific pages or content blocks from translation — making it possible to stay within the Free plan and only translate the parts of your site that matter most to you.

    If you’d like, we’re more than happy to assist you with the setup and help you with your translations. Please just send us an email at support@weglot.com with your Weglot account details; we’d truly appreciate the opportunity to make things right!

    — The Weglot Team

    Thread Starter FinnDorian

    (@finndorian)

    8 months, 2 weeks ago

    I will try to do that, thank you for the reply… I think I have to exclude things like privacy policy and offer a manual translation, as this eats up like 75% of the words…

    I really like the plugin, I was just surprised by the email, that I am about to lose my translations and hard work…

    I will adjust my rating if I can make it work somehow, thanks.

    Plugin Author Weglot Translate Team

    (@remyb92)

    8 months, 2 weeks ago

    Hi,

    Thanks so much for your reply, we’re really glad to hear you like the plugin!

    Totally understand that the email may have felt abrupt — it’s mainly meant as a heads-up when approaching the Free plan limit, not a threat to remove your work right away.

    Feel free to reach out to support@weglot.com. You can ask to speak to me (Baptiste) directly — I’d be happy to guide you through the setup and make sure everything runs smoothly.

    Looking forward to helping!

    — Baptiste

    Weglot Support Team

    Thread Starter FinnDorian

    (@finndorian)

    8 months, 2 weeks ago

    I had a problem and the support could help me, somehow I had to exclude URLS using “/sitename/” instead of only “/sitename” which had no effect at all.
    Maybe you should consider this in your next update as the sites have been suggested as “/sitename”.

    Thank you for your help, I have changed my rating and review. 🙂

    Plugin Author Weglot Translate Team

    (@remyb92)

    8 months, 2 weeks ago

    Thank you so much for your update and for taking the time to adjust your rating and review, we really appreciate it!

    Noted on the URL exclusion format — thanks for pointing that out.

    Glad we could help get everything sorted!

    – Weglot Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘After reconsideration: Very good Plugin -be careful not to lose your translation’ is closed to new replies.