Support » Plugin: Encyclopedia / Glossary / Wiki » Disgraceful service

  • I installed the free version and bought the pro. I liked the free version, so needing the pro components, I went ahead and paid for the pro version. I installed it and when I tried to activate it, I got an error. I filled in the support form, sent a screenshot of the error, and was expecting assistance to get it working. Instead, I was offered the opportunity to pay the same again to get the problem fixed. On that basis, I asked for a refund and it was refused. I would not recommend this pro product or the supplier as I have essentially lost my money on paying for the pro version, unless I can work out the error myself. The supplier has been particularly rude in communications with me.

    I suspect that the pro version is probably good, based on the free version but I, personally, would not trust buying anything from this supplier again. I feel like I have been defrauded out of my money,

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