Support » Plugin: Facebook Chat Plugin - Live Chat Plugin for WordPress » Discrepancy in source code via plugin and webpage code

  • Resolved hivizwebsolutions

    (@hivizwebsolutions)


    I have successfully implemented the chat messenger via the plugin. The “issue” is in comparing:

    1) the source code produced via the plugin
    …against
    2) the code snippet that needs to be added when doing it via the business webpage (FB business page > Settings > Messaging > Add Messenger to your website > Get Started > Set up your Chat plugin > Set Up > Step 3: Copy Code).

    Why are they different?

    (I would post both snippets of code, but I’m not sure if it contains sensitive personal data. More than happy to share the code snippets via a secure channel.)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @hivizwebsolutions,

    You don’t need to retrieve the code snippet from the FB Page settings if you’re using the WordPress plugin. The WordPress plugin will add the code to your site automatically 🙂

    Hope this clarifies,

    Facebook Team

    Thread Starter hivizwebsolutions

    (@hivizwebsolutions)

    Thanks @facebook,

    I understand that it is redundant to add the code snippet from the FB Page settings if I’ve already implemented the chat messenger via the WordPress plugin.

    My question is more from a place of curiosity.

    With that clarified, could you please explain the source discrepancy between the two?

    Many thanks!

    Thread Starter hivizwebsolutions

    (@hivizwebsolutions)

    @facebook, just waiting on a response, thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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