Discount not applie correctly

Resolved Anders Madsen
(@itmesteren)

1 year, 2 months ago

Hello Acowebs

A discount is not applied correctly to a product

This is a screenshot from the pricing rule

This a screenshot from the product page

The product is a variable product and there is a vat tax on all products on 25%
the untaxed values are
250,00 – 388,00 (comma is the decimal operator in my country)

Just for good measure the taxed values are:
312,50 – 485,00

And the pricing rule sets it at 30% discount.

There is no rule that specifically targets these sachet packets for the user watching this and I can’t seem to get it to add up by using the untaxed values either. The discount for 485 should show 339,5

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Sreejith Acowebs
(@sreejithacowebs)

1 year, 2 months ago

Hi,

Sorry for the issue you are facing. Could you please share the pricing rule page again? I think you missed attaching the screenshot. Based on the details, we will try to replicate the issue in our local environment and get back to you soon.

Thread Starter Anders Madsen
(@itmesteren)

1 year, 2 months ago

The pricing rule is 30% off on all products in a certain category not in another certain category.
The product is a variable product and I use the latest version of your plugin.

https://imgur.com/a/P3T8eaG

Plugin Support Sreejith Acowebs
(@sreejithacowebs)

1 year, 2 months ago

Hi,

We have replicated the issue in our local environment, but unfortunately, the issue did not occur. In the shared screenshot, we noticed that you applied this rule for a specific user. Could you please confirm if the issue happens with the same user role? Also, please check the attached video and let us know if any other setting is missing. You can also contact us through our web chat, which will help us investigate the issue in more detail. We appreciate your patience and look forward to your valuable response.

Video : https://www.awesomescreenshot.com/video/32205300?key=b9e2cc317e740e5f3dd54733141cd553

Thread Starter Anders Madsen
(@itmesteren)

1 year, 1 month ago

I figured out why. Discounts chain. I looked at 2 products who were part of the category with a % discount, they also had a flat discount.

Are you going to implement a discount strategy for when more than one rule is applied to a product?

Plugin Support Sreejith Acowebs
(@sreejithacowebs)

1 year, 1 month ago

Hi,

We do have the option in the pro version of our plugin.

Screenshot: https://www.awesomescreenshot.com/image/51343158?key=ba6517c5744e7ad506996ac21c62867b

Viewing 5 replies - 1 through 5 (of 5 total)

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