Title: discount code error Last modified: March 7, 2021 --- # discount code error * Resolved [jimmyhahn](https://wordpress.org/support/users/jimmyhahn/) * (@jimmyhahn) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/) * Hello everyone I sit and pull my hair out over discount code in woocommerce. * I make a simple discount code that must be 100% (So free item on the basket) * It should not be difficult: Create and use% set it to 100. Expires 31/12/2021. maker Only Individual use under consumption limitation. Below consumption limits I set Consumption number per. coupon for 4 and Consumption limit per. customer to 4. * This should work and I can not figure out why it uses 2 at a time and not 1? Now I only add order to the customer in admin, and here it adds the item the customer needs and adds the discount code and the calculation works, but it pulls 2 X discount code per time? * Does anyone have an answer to this? * Regards Jimmy Viewing 8 replies - 1 through 8 (of 8 total) * [Armsportstore.com](https://wordpress.org/support/users/armbreakersweden/) * (@armbreakersweden) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14148284) * You are not alone. Even though it happens for me with “normal” discounts that isn’t 100% of the price. I also stumbled into the situation that if you set the usage limit of a discount code to 1, then the discount isn’t passed to PayPal, regardless of which plugin you use… I know the last bit doesn’t apply to your situation with 100% discounts, but something is clearly wrong with the discounts in WooCommerce. * [@jimmyhahn](https://wordpress.org/support/users/jimmyhahn/) do you use WPML on your site? * Thread Starter [jimmyhahn](https://wordpress.org/support/users/jimmyhahn/) * (@jimmyhahn) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14151724) * I was aI rely don’t understand, cuss woocommerce is the most use all over the world and so small errors for the best plugins?? Hmm I am lost? * Dos any have a fix to this or maybe a workaround for it? * Cheers * Jimmy * Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * (@kellymetal) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14154095) * Hi there Jimmy, * If I understand correctly, the issue you are seeing is that it uses 2 of the 4 coupon uses at one time, correct? So after applying the coupon at Checkout and placing the first order with that coupon, the coupon shows “2/4” in the Usage/ Limit — is that correct? * I tried copying the settings you described, but do not see the same thing. After applying the coupon and checking out, it just shows “1/4” for the usage: * ⌊Usage coupon⌉⌊Usage coupon⌉ Link to image: [https://d.pr/i/d80cLl](https://d.pr/i/d80cLl) * Please send screenshots of each settings tab for your coupon that you’ve created, and the Coupon as it shows in the Marketing > Coupons list before and after using it. I recommend [https://snipboard.io](https://snipboard.io) for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here. * Also, please share a copy of your site’s System Status. You can find it via ** WooCommerce > Status**. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. * Thread Starter [jimmyhahn](https://wordpress.org/support/users/jimmyhahn/) * (@jimmyhahn) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14157917) * Hi Kellymetal You are correct, and i love to see your there is working. Mine is way off. I have made a PDF and number 2 opstion is rely funne where it sat 2 use out of one. * The link to the PDF: [https://www.vmck.dk/site/wp-content/uploads/2021/03/systemrapport.pdf](https://www.vmck.dk/site/wp-content/uploads/2021/03/systemrapport.pdf) * The report is here and also in the PDF: * ``` ### WordPress Environment ### WordPress address (URL): https://www.vmck.dk/site Site address (URL): https://www.vmck.dk/site WC Version: 5.0.0 REST API Version: ✔ 5.0.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.9.0 Log Directory Writable: ✔ WP Version: 5.6.2 WP Multisite: – WP Memory Limit: ❌ 51 MB - Vi anbefaler at sætte lagerkapacitet (memory) til mindst 64MB. Se: Forøget hukommelse er allokeret til PHP WP Debug Mode: – WP Cron: ✔ Language: da_DK External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.27-MariaDB-1:10.3.27+maria~focal Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wp_ Total databasestørrelse: 16.92MB Database datastørrelse: 12.60MB Database indexstørrelse: 4.32MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine 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Overrides: endanger-pro/woocommerce/emails/admin-cancelled-order.php endanger-pro/woocommerce/emails/admin-failed-order.php endanger-pro/woocommerce/emails/admin-new-order.php endanger-pro/woocommerce/emails/customer-completed-order.php endanger-pro/woocommerce/emails/customer-invoice.php endanger-pro/woocommerce/emails/customer-new-account.php endanger-pro/woocommerce/emails/customer-note.php endanger-pro/woocommerce/emails/customer-on-hold-order.php endanger-pro/woocommerce/emails/customer-processing-order.php endanger-pro/woocommerce/emails/customer-refunded-order.php endanger-pro/woocommerce/emails/customer-reset-password.php ### Action Scheduler ### Gennemført: 151 Oldest: 2021-03-06 21:25:39 +0100 Newest: 2021-03-09 22:20:06 +0100 Igangværende: 2 Oldest: 2021-03-10 01:29:53 +0100 Newest: 2021-03-13 21:25:39 +0100 ``` * Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * (@kellymetal) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14159033) * Hi there Jimmy, * Thank you for sending over the screenshots and status report! * That is certainly strange behavior that you are seeing on the site / in those screenshots, and surely not expected behavior. * I don’t see any particular plugins in the report that might be causing this — I was checking for any coupon-related ones, or perhaps WPML as [@armbreakersweden](https://wordpress.org/support/users/armbreakersweden/) mentioned, which might cause it to be redeemed once for each language, however don’t see anything that stands out. * This sort of random/unexpected behavior is usually caused by a conflict with code in either a custom theme or another active plugin. To narrow down what is causing this, please try temporarily disabling all plugins except for WooCommerce, and switch back to a default theme like [Storefront](https://woocommerce.com/storefront/). After that, check to see if the issue with the coupons is resolved. If that resolves the issue, then re-activate your theme first, and then plugins one at a time until you find the one that’s causing the issue. * You can read more about conflict testing in our Self Service Guide here: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/](https://docs.woocommerce.com/document/woocommerce-self-service-guide/) * **To avoid affecting your customers, you may want to do this on a test/staging site.** If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like [WP Staging](https://wordpress.org/plugins/wp-staging/) for quickly creating a new test site. * Thread Starter [jimmyhahn](https://wordpress.org/support/users/jimmyhahn/) * (@jimmyhahn) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14162030) * Hmm now I have tried myself a bit and found a big mistake in my shop. * If I make an order and put it for payment completed then it draws 2 discount coupons. If I make a new order and set it to pending payment, it only draws one, but when I later put the order for payment completed, it draws an extra? That’s what I’ve got right now 🙁 * kellymetal: Is there an option for you to try the same with you shop, to see if it is the same? * I am still working and trying with other theme and non plugin…. * Regards Jimmy * Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * (@kellymetal) * [5 years, 2 months ago](https://wordpress.org/support/topic/discount-code-error/#post-14164511) * Hi there Jimmy, * Thank you for the extra info here! So, it’s not when a customer places a normal order on the frontend and uses the coupon, but when you create the order in wp- admin and apply the coupon there. * I tested that on my site and was able to reproduce the issue. I see there was a similar issue reported to the developers, so I’ve added this extra info here: [https://github.com/woocommerce/woocommerce/issues/27686#issuecomment-796399928](https://github.com/woocommerce/woocommerce/issues/27686#issuecomment-796399928) * Please feel free to comment there and follow along for any updates about this strange behavior. * For now though, if you are doing it all manually in the backend, then perhaps the best workaround for now would be to set the usage limit to double what you expect. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [5 years, 1 month ago](https://wordpress.org/support/topic/discount-code-error/#post-14206331) * Hi [@jimmyhahn](https://wordpress.org/support/users/jimmyhahn/), * Just a heads up, I’ll go ahead and mark this thread as resolved in favor of the open GitHub issue. As informed above, kindly stay updated on the GH thread for info on fixes/workarounds. * Thanks. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘discount code error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 4 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/discount-code-error/#post-14206331) * Status: resolved