Title: Disconnection and Continuous Sync
Last modified: September 6, 2024

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# Disconnection and Continuous Sync

 *  Resolved [alexgorg](https://wordpress.org/support/users/alexgorg/)
 * (@alexgorg)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/)
 * Hello,
 * I am experiencing an issue with the CleanTalk plugin on my website. Every time
   I access the backend, I notice that CleanTalk appears to be disconnected, and
   I see a continuous synchronization with the cloud that never seems to stop.
 * This issue is urgent, and I would appreciate your assistance in resolving it 
   as soon as possible.
 * Thank you,
    Alex
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdisconnection-and-continuous-sync%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-17998657)
 * Hello,
 * Could you try to se the ‘Use WordPress HTTP API’ option to ‘Off’?
 * Did it help?
 *  Thread Starter [alexgorg](https://wordpress.org/support/users/alexgorg/)
 * (@alexgorg)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-18002592)
 * Hello,
 * I have set this to ‘off’. So far everything looks to be in order.
 * Thank you!
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-18002598)
 * If you have a moment, could you please leave us some feedback? We would be very
   grateful.
 * Just follow the link [https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)
 *  Thread Starter [alexgorg](https://wordpress.org/support/users/alexgorg/)
 * (@alexgorg)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-18003356)
 * Unfortunately the problem is not solved. Clean talk keeps disconnecting and when
   I want to connect again it shows “Synchronization process failed. Please, check
   the access key and restart the synch”. In addition I receive spam messages. Please
   help.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-18003502)
 * I didn’t find any issues in the requests. Are there any failed connections with
   our servers here:
 * WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Statistics & Reports
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-18012276)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Disconnection and Continuous Sync’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/disconnection-and-continuous-sync/#post-18012276)
 * Status: resolved