DISASTER -Continually Stops Working, Stops Sending Emails, Loses connection”

I think it’s hysterical that the “sales pitch’ on the first page of this plugin’s advertising and here in the listing is “has your site stopped sending emails?”

Well, sadly, NO, it didn’t until we started trusting this plugin! We were happy and everything working fine with WP-SMTP Pro, for years, no issues, but decided to drink the Elementor Kook Aid and bring everything in to their ecosystem thinking things would be better. Nope. The plugin is nice, when it works.

But now, over 11 times, literally every 2 – days, the plugin “loses it’s connection’ with home base (aka Elementor), and drops it’s connection, which makes it think it’s not “licensed” or “authorized” any longer, so then you get an error page, and you have to “reconnect it”. As soon as you ‘reconnect’ it starts working again.

But guess what happens when it’s in “error / disconnect” state? IT STOPS WORKING AND NONE OF YOUR EMAILS GO OUT… and everyone on your site on every form, attempted purchase, etc. get an ERROR, or SERVER ERROR.

So literally this plugin that is supposed to be ‘better’ and ‘more reliable’ is WORSE! Imagine your business shutting down for days at a time randomly because this plugin thinks it’s not licensed any longer even though you are PAYING THE MONTHLY FEE!

We’ve opened a ticket several times, it gets escalated, they claim the “fix it” and say they had a “token” problem, and then viola, two days later it’s disconnected again.

DO NOT TRUST YOUR BUSINESS EMAIL TO THIS PLUGIN.

Strangely, in 20 years of using WordPress and SMTP plugins, including WP SMTP Pro and others that need to be ‘licensed” – they don’t lose their connection to the licensor and just stop working.

Extremely disappointing for a plugin that literally advertises itself as being the more reliable solution that is going to solve your email problems.