Support » Plugin: Newsletter » Disaster: After Update white screen, nothing works!

  • Resolved bell00


    I have just recorded the latest update (only one update from this Newsletter plugin). After that, nothing worked! My website only shows a white screen. I’m not coming to my WordPress interface anymore. My normal page is also no longer visible.
    Wordpress version: current version
    Please help!!!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stefano Lissa


    Hi, connect with ftp and rename or delete the folder wp-content/plugins/newsletter.

    Can you find the error log of your server to identify the problem?

    Were you update from an old version or a recent one?


    Hi Stefano,

    thanks for your help. I updated from the recent plugin version (last version before the newest update)
    I connected with ftp and delete the folder wp-content/plugins/newsletter. The website is back! Under wordpress plugin site I got the error message now (german version):

    Das Plugin newsletter/plugin.php wurde in Folge eines Fehlers deaktiviert: Die Plugindatei existiert nicht.

    in english: The plugin newsletter / plugin.php was deactivated as a result of an error: The plugin file does not exist.

    Now I lost my newsletter and the names and emailadresses of my subscribers.

    After the defective update, only the following five files were in the folder wp-content/plugins/newsletter:
    – plugin.php
    – readme
    – style
    – tnp-footer.php
    – tnp-header.php

    In the backup from my webhoster from today afternoon there are also the folders there, which are all gone after the faulty update:
    – css
    – emails
    – images
    – includes
    – main
    – profile
    – statistics
    – subscription
    – users
    – widget

    Is it advisable to backup only the folder wp-content/plugins/newsletter to get the pre-state back with my data?


    • This reply was modified 10 months, 1 week ago by  bell00.
    Plugin Author Stefano Lissa


    Hi of course the update went wrong. Delete the folder and install the plugin again. Nothing has been lost don’t worry.


    Or is it better to backup only the folder wp-content/plugins/newsletter from my backup my webhoster has done today afternoon?

    After new installation the plugin works and the subscribers are there. Thanks a lot.

Viewing 5 replies - 1 through 5 (of 5 total)
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