Support » Plugin: Newsletter » Disaster: After Update white screen, nothing works!

  • Resolved bell00

    (@bell00)



    I have just recorded the latest update (only one update from this Newsletter plugin). After that, nothing worked! My website only shows a white screen. I’m not coming to my WordPress interface anymore. My normal page is also no longer visible.
    Wordpress version: current version
    Please help!!!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi, connect with ftp and rename or delete the folder wp-content/plugins/newsletter.

    Can you find the error log of your server to identify the problem?

    Were you update from an old version or a recent one?

    Stefano.

    Hi Stefano,

    thanks for your help. I updated from the recent plugin version (last version before the newest update)
    I connected with ftp and delete the folder wp-content/plugins/newsletter. The website is back! Under wordpress plugin site I got the error message now (german version):

    Das Plugin newsletter/plugin.php wurde in Folge eines Fehlers deaktiviert: Die Plugindatei existiert nicht.

    in english: The plugin newsletter / plugin.php was deactivated as a result of an error: The plugin file does not exist.

    Now I lost my newsletter and the names and emailadresses of my subscribers.

    After the defective update, only the following five files were in the folder wp-content/plugins/newsletter:
    – plugin.php
    – readme
    – style
    – tnp-footer.php
    – tnp-header.php

    In the backup from my webhoster from today afternoon there are also the folders there, which are all gone after the faulty update:
    – css
    – emails
    – images
    – includes
    – main
    – profile
    – statistics
    – subscription
    – users
    – widget

    Is it advisable to backup only the folder wp-content/plugins/newsletter to get the pre-state back with my data?

    Greetings

    • This reply was modified 4 months, 4 weeks ago by  bell00.
    Plugin Author Stefano Lissa

    (@satollo)

    Hi of course the update went wrong. Delete the folder and install the plugin again. Nothing has been lost don’t worry.

    Stefano.

    Or is it better to backup only the folder wp-content/plugins/newsletter from my backup my webhoster has done today afternoon?

    After new installation the plugin works and the subscribers are there. Thanks a lot.

Viewing 5 replies - 1 through 5 (of 5 total)
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