Title: Disaster Last modified: August 30, 2016 --- # Disaster * [kissthecore](https://wordpress.org/support/users/kissthecore/) * (@kissthecore) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/) * So everything was fine with the plugin until my magazine just went live today. Now suddenly articles which are supposed to be available to the public aren’t. When I check to see if those articles are protected they are, without my having ticked the box and with no way of removing the protected status. It says they are within a category that is protected but when i check those categories, they are not listed as protected. (Yes, multiple categories – none of my site is available to the public) It’s very frustrating as now all the PR sending people to the site is sending them to a site they can’t access. please advise. * [https://wordpress.org/plugins/paid-memberships-pro/](https://wordpress.org/plugins/paid-memberships-pro/) Viewing 9 replies - 1 through 9 (of 9 total) * [wealthy](https://wordpress.org/support/users/wealthy/) * (@wealthy) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768777) * So trace back, what have to done to change it from “yesterday” and today when you made it live. * if you change it back to not live, does it work? * Unfortunately there is not enough info above to help you, can you please explain more of what the difference was between then and now. * If your whole site not accessible now.. so when they come to your site it doesn’t show or is it only certain parts not accessible.. * Thread Starter [kissthecore](https://wordpress.org/support/users/kissthecore/) * (@kissthecore) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768811) * Honestly Pete… last night I went to bed, the whole thing was perfect. This morning it’s not. As far as I know nothing changed. I checked the logs to see if I was hacked and nothing showing. When I say – went live – i just mean I made announcements to the world that the site exists. Nothing real changed. They can enter the homepage and menus etc but the posts are not showing unless they are logged in. And of course there is nothing to entice them to register. I turned off the plugin and nothing changed. Then I turned off Theme my Login and suddenly the posts reappeared but I was unable to get into my dashboard and no longer have subscriptions. Basically, on the back end a post has an asterisk next to it saying that it is protected because it is in the protected category, only those categories are not checked as protected. And because they are not checked I cannot uncheck them. I understand it’s not a lot to go on. But I am at the end of my tether. i have also written to theme my login. * [wealthy](https://wordpress.org/support/users/wealthy/) * (@wealthy) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768813) * I guess I have to ask the obvious, but did you have a backup? * I dont think there were any auto updates of wordpress last night ( our time, Yes am in Brisbane myself) either. I cant see why TML would cause it… * But then sometimes strange things happen.. * Do you have any security plugins running.. Can you resave permalinks again..“ Sometimes” with WP saving permalinks does help but depends on the problem.. * Sorry clutching at straws for you here but just going thru possible problems. * Thread Starter [kissthecore](https://wordpress.org/support/users/kissthecore/) * (@kissthecore) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768814) * Everything is backed up to dropbox yes. I de-activated both plugins and then activated again, now a few of the categories have become unrestricted but not all of them. I do have security plugins running. I changed security two days ago when my site got hacked. I have firewalls up .. I ran scans for malicious code and the scans found nothing. I have checked the settings on security and can find nothing that would make posts restricted. Not sure what you mean by saving permalinks. * [wealthy](https://wordpress.org/support/users/wealthy/) * (@wealthy) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768908) * Oh ok so your site was hacked… when I site is hacked there are many things that can be done. and not all scans will find it.. * Permalinks – go to Settings and then click on Permalinks. More than likely the setting will be against Post Name. click one of the other settings and Save. then choose Post Name again and click Save * if this doesnt help I would be loading files back over the site from the backup.. using FTP Start with WP core files only.. Then theme etc ( hoping that no files changes have been done by you in the main files..) ( you should always have a child theme set up if you are going to change file code) * Thread Starter [kissthecore](https://wordpress.org/support/users/kissthecore/) * (@kissthecore) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768925) * Pete thank you so much for your support. I really appreciate it. I hope I’m not about to jinx it when i say – I believe the problem is solved. I went through all the steps you suggested. I left restoring the theme til last as I had made a few changes and have no idea what the whole child/parent thing was even. The theme restoration seems to have done it. If you feel like checking the site out it’s kissthecore.com – a cultural magazine for brisbane and gold coast. If you set up a public registration, I’d be happy to upgrade you to full access keyholder for free. You’re a good chap. Have a great day. * mark * [wealthy](https://wordpress.org/support/users/wealthy/) * (@wealthy) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768926) * Fantastic I am glad you got it solved * Thanks for letting us know * Just to add about the Child Theme for you and others.. * A Child Theme is basically another theme that has ( at for) 3 or 4 files in it. It then references back to the main theme to pull all the details etc from it.. If you ever have to do any modifications to the main theme, you would generally to them in the child theme so that when the Main theme was updated, you would not loose those changes by over writing them by updating the main theme. * _A child theme is a theme that inherits the functionality and styling of another theme, called the parent theme. Child themes are the recommended way of modifying an existing theme. _ * Many themes now have an area where you can do some CSS Custom coding, however there are still those that dont so a child theme is important in that instance. * Thread Starter [kissthecore](https://wordpress.org/support/users/kissthecore/) * (@kissthecore) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6768930) * So… I don’t know if this means anything but… the posts that are supposed to be showing public are still showing public in the site, but when i investigate the back end, they are still being listed with the asterix saying : * This post is already protected for this level because it is within a category that requires membership. Even though it’s not true. Even though that category, that page is unticked. It worries me that because those categories are still registering as restricted, at some point the whole thing could just revert again. You have any thoughts on that? * Thread Starter [kissthecore](https://wordpress.org/support/users/kissthecore/) * (@kissthecore) * [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6769014) * Hey there Pete… I thought I ought to let you know… my site has not been hacked again but… the issue has re-occurred. Non of my posts are available to the public no matter what i do. The plugin is assigning everything as membership required regardless of which box is ticked. It’s a serious issue for my business because it is making most readers turn away instantly. I am having trouble understanding, if the issue was definitely resolved, why would it happen again? I resolved it last time by reloading the theme from my last back-up. I can’t keep doing that once a week. Do you have any suggestions? Has anyone else out there bumped into this problem? Thanks Mark Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Disaster’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg) * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/) * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/) * 9 replies * 2 participants * Last reply from: [kissthecore](https://wordpress.org/support/users/kissthecore/) * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/disaster-13/#post-6769014) * Status: not resolved